Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.

If you're considering hiring them look elsewhere Given one star as can't give none unfortunately. This company is terrible, I actually can't believe the company I work for didn't look into how bad they were before they awarded the contract. This company is prejudice, and can't manage to do simple things other companies can like connecting flights. Avoid if you can. Warn anyone looking to do business with them that they're incompetent and offensive.

I could rate a 0 star if I’m allowed… I could rate a 0 star if I’m allowed to. This is the worst ever online travel agency company that I dealt with. I couldn’t imagine how come my company is using them as a corporate travel agency. They aren’t honorable to confirmed deals, they are incapable to provide correct information, They aren’t able to admit their own mistake, and they are not be able to provide appropriate compensation for the client which caused by mistake. The most important is they are not cheap and they keep saying that they provided the best in the market and all the other agencies are just leisure centric, but if you’re doing a very simple comparison, and the same criteria of hotel room rating or air rating you’ll find out that they end up probably at the most expensive one with the lease flexibilities provided. Anyway, that’s all I wanna say. If you’re trying to make a booking of hotel or any travel transportation ticket…. Please look into somewhere else if you still have a choice.

GOD AWFUL Manila-Based call center with… GOD AWFUL Manila-Based call center with the dumbest people they can find. I booked a ticket through their service this afternoon, and it never got put into the system. They have taken outsourcing / offshoring to a new low. The purchase by American Express seems to have pushed them even further down. Bottom line: If you book flights online and never have an issue, Egencia will suffice. IF, for some reason, you need a representative, hang up until you get someone in the USA. However, that's getting harder to do also - I called six times, and it was always the Philippines.

The worst corporate booking tool out there! Period. Egencia is the absolute worst corporate booking tool out there. Their agents, while nice, are clueless reservationists and simply follow a script. Heaven forbid they go off script. The WORST part is the verification process you have to go through to speak with anyone about a reservation. It is so time consuming! Who has the time to waste. GO ELSEWHERE!!