Just avoid. Booking went smoothly but took nearly half an hour at the Premier Inn check in desk (who were patient, persistent and overall brilliant) to work out all the procrastinated steps egencia has placed in our way to so much as check in. The meal/breakfast voucher was then declined so will have to claim back through expenses. I just hope I don't get a parking fine in the post if that "pre-authorised" charge gets rejected!

Rude and worthless communication Once again I've received a remarkably short and quite rude answer to a request for assistance with my booking, stating only "You need to contact your Egencia sales contact.", without any further specification of where or how I might find this person or team. I'm an employee of a larger corporation and have made a flight booking via the web tool. I have no contact details to any sales contact and I definitely don't have the time to chase this information from the customer service. Again. Last time this happened I spent at least 5 hours just trying to chase the right person who could provide information, and ended up giving up. Because no one at Egencia could actually find the information I was looking for. Shape up Egencia! This is another example of the non-existing customer service you are providing.

Incredibly lousy travel agent! Incredibly lousy travel agent! The company I work for had the bad taste to choose Egencia for all the bookings of the company’s business trips. Never ever has Egencia been able to provide an accurate voucher for the booked hotels. We always end up having to pay at the hotel. That also includes car rentals. Everyone I talk to who have been using Egencia say the same. I wish my company could switch to another travel agent.

Worst and Pathetic service by Egencia Worst and Pathetic service by Egencia. Don't use this 3rd party booking app for any of your bookings they are worthless and customer support is pathetic. Giving a rating is also not worth it to them. They are just gamblers trying to loot customers' money and don't even support them when comes to flight rescheduling. Don't even refund amount and UI is most pathetic and apart from booking nothing you can interact it with.

If you're considering hiring them look elsewhere Given one star as can't give none unfortunately. This company is terrible, I actually can't believe the company I work for didn't look into how bad they were before they awarded the contract. This company is prejudice, and can't manage to do simple things other companies can like connecting flights. Avoid if you can. Warn anyone looking to do business with them that they're incompetent and offensive.