Since changing to Egencia we have lost… Since changing to Egencia we have lost all benefits through different programs. Hilton as an example refuses to honor status so we now need to pay for WIFI, parking, additional water, early/late check ins/outs. It makes the only benefits of constantly traveling null and void. This is due to Egencia owning expedia and double dipping during booking process. Taking a cut from the company booking then again with who is being booked.

First sales call I got on a call with their sales team, and i got nothing but rude and pathetic customer service right out the first 10 minutes. I ended the call after 10 minutes when they told me if we don't leave hotel engine for hotels, they can't help us with airlines and car rentals. Is either them for all or nothing. Very pushy and demanding. then I came and saw the reviews. My call with the reviews are a perfect match.

Incredibly lousy travel agent! Incredibly lousy travel agent! The company I work for had the bad taste to choose Egencia for all the bookings of the company’s business trips. Never ever has Egencia been able to provide an accurate voucher for the booked hotels. We always end up having to pay at the hotel. That also includes car rentals. Everyone I talk to who have been using Egencia say the same. I wish my company could switch to another travel agent.

Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.

Worst chat support ever Worst chat support I have ever experienced. Endless back and forth, slow to get back to you and no one seems to have any specific subject knowledge. I do not understand why companies still use this service, there is zero value in using this site.