Egencia never paid the hotel and stole my money Egencia never paid the hotel. They reserved the room but I had to pay out of pocket. This was after I paid Egencia for 2 nights. I have now paid for the room 2 times. I have been fighting with this company for my money back for a month now. They first bles the hotel. Then they blamed my bank now its tech support. They have told me 4 times they have refunded me but I still don't have money back. My company's legal team is now getting involved. Egencia is a nightmare and have stolen my money.

I could rate a 0 star if I’m allowed… I could rate a 0 star if I’m allowed to. This is the worst ever online travel agency company that I dealt with. I couldn’t imagine how come my company is using them as a corporate travel agency. They aren’t honorable to confirmed deals, they are incapable to provide correct information, They aren’t able to admit their own mistake, and they are not be able to provide appropriate compensation for the client which caused by mistake. The most important is they are not cheap and they keep saying that they provided the best in the market and all the other agencies are just leisure centric, but if you’re doing a very simple comparison, and the same criteria of hotel room rating or air rating you’ll find out that they end up probably at the most expensive one with the lease flexibilities provided. Anyway, that’s all I wanna say. If you’re trying to make a booking of hotel or any travel transportation ticket…. Please look into somewhere else if you still have a choice.

Incredibly lousy travel agent! Incredibly lousy travel agent! The company I work for had the bad taste to choose Egencia for all the bookings of the company’s business trips. Never ever has Egencia been able to provide an accurate voucher for the booked hotels. We always end up having to pay at the hotel. That also includes car rentals. Everyone I talk to who have been using Egencia say the same. I wish my company could switch to another travel agent.

Terrible Experience - False Advertising and Poor Customer Service Booked a Bed and Breakfast through Egencia, expecting a fulfilling breakfast. However, no breakfast was included upon arrival, confirmed by the reception. Contacted customer service but received no satisfactory resolution after nearly an hour on the phone. Disappointed and hungry, with no empathy or assistance from Egencia. Overall, a profoundly disappointing experience. Avoid Egencia if you value honesty and reliable customer service.

Pay for flexible tariff and get a saver instead Our company uses Egencia as a corporate booking tool - so I cannot avoid using it for business trips. Our corporate policy is not to book the cheapest, non-refundable flight options (acknowledging plans can change). So I followed and booked for my flight the more pricey options with flexibility. I was quite happy about it - because the flex tarif enables you to choose seat for free and have more luggage etc. But guess what, by the time I wanted to use these perks, I found out that despite paying the higher prices, it was still the saver option that got booked with the airline! So tariff that did not even allow to pay for a seat selection and has a massive surcharge for extra luggage. I feel scammed by this approach.