Excellent Product I made a purchase mistake and videosolo is doing a good job helping me rectify the mistake. The product works exactly as I wanted it to, so I am buying it.

I purchased VideoSolo bluray ripper and… I purchased VideoSolo bluray ripper and it had some issues with some video's and trying to get any support was very difficult. now I've purchased a New PC and on thier web site they state to send a request and they will free the license for ere-install onto new systems, I have now send 3 service/help requests with no answer. do yourself a favor and buy something else! I got a reply from them saying they haven't received any emails..... I didn't send emails, I filled out service requests right from their web site. if they are not getting support requests from their own web site then they truly are leaving customers high and dry.....

Thumbs up to the Videosolo Bluray Suite The videosolo bluray suite has an intuitive interface and works quickly and adapts to new hardware effectively. I added a higher end graphics card which speeded up processes considerably.

Again Again, they came up ‘trumps’ Thank you for solving the problem, much appreciated.

Purchased this over 2 weeks ago and had… Purchased this over 2 weeks ago and had nothing but download issues, contacted customer support on numerous occassions as well as the company direct, they constantly replied with same information and guidance. I asked for a refund and was simply told that there was nothing wrong with the product and that I cannot have a refund, their customer support leaves a lot to be desired as well as their attitude towards consumers...My recommendation is that you give this company a wide berth, especially if you are located in UK