Malcolm Coubrough
GBAgain Again, they came up ‘trumps’ Thank you for solving the problem, much appreciated.
- Joao Figueiredo
PTAwaiting Refund for Almost a Week - Disappointed Problem solved
Todd Thompson
GBI purchased VideoSolo bluray ripper and… I purchased VideoSolo bluray ripper and it had some issues with some video's and trying to get any support was very difficult. now I've purchased a New PC and on thier web site they state to send a request and they will free the license for ere-install onto new systems, I have now send 3 service/help requests with no answer. do yourself a favor and buy something else! I got a reply from them saying they haven't received any emails..... I didn't send emails, I filled out service requests right from their web site. if they are not getting support requests from their own web site then they truly are leaving customers high and dry.....
Jared Geers
GBCancelled, But Still Charged And NO REFUND! I cancelled my subscription to VideoSolo DVD ripper on Nov. 30,2022 and they still billed me 53.95 for a full new year of service on Dec. 1,2022. After being in contact with VideoSolo, Paddle.com and PayPal multiple times, I am still unable to secure a refund. This business is very shady and unethical. Stay Away!
Eric
GBVideoByte DVD Creator Re-Registration Contacted VideoSolo Support Team via email after purchasing new iMac and not being able to re-register VideoByte DVD Creator. Their response was very satisfactory. My original purchase registration code was reset after three days and I am now using the software trouble free. Thank you!