failed to deliver I placed an order, they sent me information as they should, didn't charge me before delivery, so all well at first. After that, i contacted their support numerous times, and they assured me that everything was alright, but after two whole months of back and forth, they admitted that they ve never had my product and would never deliver it! Two months of lies, only to fill my inbox with their coupons.

We came in for some small items but… We came in for some small items but left with a almost $80 bill. We were treated like we were beneath contempt. Anything small asked for was not worth his trouble. He apparently doesn't realize I was in the market for some expensive items in the near future and i know now that if I want care and service for my instruments, I should look elsewhere...

Order was cancelled and now I reordered… Order was cancelled and now I reordered the same item. Too many recent transactions are not going smooth. I don't have this issue with other sites.

Fairview Heights Guitar Center is the… Fairview Heights Guitar Center is the best! It is a great group of people really looking forward to helping customers get into the world of music. Alex is a flat out rockstar. I have worked with him several times on purchases and trades. He goes the extra mile to make sure I get what I want and gives me a fair deal. He goes above and beyond every time. He calls other stores to check inventory, checks with his manager on discounts and truly listens and understands my wants and needs. I have been shopping at this store since the early 2000s and I feel it has only gotten better. Please continue to higher people like Alex. It is the people that make the difference.

Person I dealt with was very attentive… Person I dealt with was very attentive and had a great personality. The only thing is the store unfortunately is understaffed. Many people waiting for service and only 2 staff. Each transaction takes a bit of time and all of the transactions are not quickly processed.