It’s been almost 2 hours and my order… It’s been almost 2 hours and my order for in store pickup hasn’t been processed. I physically came into the store today and was told it’s going to take a few hours for them to process the order for the items they have in stock

I understand that you didn't refund the… I understand that you didn't refund the shipping. But I wish the refund was immediate instead of 3-5 business days, because it says on the website that if you return the item to the store, the refund will be immediate. However, after I returned the item to the store, I got an email saying that I still had to wait 3-5 business days for my refund.

A confirmed order canceled not by me. My original order (Order Number: GCSF0002550925) was confirmed on April 20th by e-mail. Today I get a phone call saying that the order of the mahogany D-15 was canceled. I did not cancel it. Can you tell me how a confirmed order gets canceled by someone other than me? On top of that no one can tell me how it got canceled. I would like to know what happened and/or how this happened! I was in contact with Gear Adviser Paul after I was informed that my order was canceled, and he bent over backward to make it right. He is the only reason that I reordered a different guitar from Guitar Center. Needless to say I was upset! I hope the guitar that I reordered is satisfying.

Hopefully and thanks to Raul/Tempe Talked with Raul, great associate at guitar center Tempe. He's helped me with a lot of gear. He helped me navigate this backorder snafu. It looks like the 70th anniversary strat in amethyst is back in stock. Hopefully my order goes through today. appreciate the in-store support!

CSR Tom (in Bloomington, IN) rocks!! I had an issue with a new Marshall amp that I ordered online last week. Even after confirming via an email afterwards that I did not want a floor model from a local store, but rather, a new one in the original packaging, the "local store" shipped me a floor model anyway. I called the GC customer service line to hopefully halt the shipping and was lucky enough to have "Tom" answer. He was great! He was able to reroute the amp so that it didn't ship to me, and instead found me a brand new one using a nationwide search (since they were backordered on the factory end). Hats off to Tom from Bloomington, Indiana. A joy to work with.