Person I dealt with was very attentive… Person I dealt with was very attentive and had a great personality. The only thing is the store unfortunately is understaffed. Many people waiting for service and only 2 staff. Each transaction takes a bit of time and all of the transactions are not quickly processed.

failed to deliver I placed an order, they sent me information as they should, didn't charge me before delivery, so all well at first. After that, i contacted their support numerous times, and they assured me that everything was alright, but after two whole months of back and forth, they admitted that they ve never had my product and would never deliver it! Two months of lies, only to fill my inbox with their coupons.

I wanted to purchase from store... I wanted to purchase from store... NOT have a sales clerk fill out an online order ... I could have done that myself and not driven to the store ... not cool ... and just didn't feel comfortable ... going to have store ship to my house, as I won't be back

We came in for some small items but… We came in for some small items but left with a almost $80 bill. We were treated like we were beneath contempt. Anything small asked for was not worth his trouble. He apparently doesn't realize I was in the market for some expensive items in the near future and i know now that if I want care and service for my instruments, I should look elsewhere...

Received Different Case Than What Was In Description The guitar arrived yesterday in great physical condition, although the volume pot is defective. Between 8 & 9 (on the control knob), there's no output, dead silence. Also, the online ad stated "original hardcase included". It was not. What arrived is the black Gibson softcase that Les Paul Studio models include. That was pretty disappointing. I've been a long time customer and this is the first time that what was described was incorrect.