A confirmed order canceled not by me. My original order (Order Number: GCSF0002550925) was confirmed on April 20th by e-mail. Today I get a phone call saying that the order of the mahogany D-15 was canceled. I did not cancel it. Can you tell me how a confirmed order gets canceled by someone other than me? On top of that no one can tell me how it got canceled. I would like to know what happened and/or how this happened! I was in contact with Gear Adviser Paul after I was informed that my order was canceled, and he bent over backward to make it right. He is the only reason that I reordered a different guitar from Guitar Center. Needless to say I was upset! I hope the guitar that I reordered is satisfying.

Received Different Case Than What Was In Description The guitar arrived yesterday in great physical condition, although the volume pot is defective. Between 8 & 9 (on the control knob), there's no output, dead silence. Also, the online ad stated "original hardcase included". It was not. What arrived is the black Gibson softcase that Les Paul Studio models include. That was pretty disappointing. I've been a long time customer and this is the first time that what was described was incorrect.

I wanted to purchase from store... I wanted to purchase from store... NOT have a sales clerk fill out an online order ... I could have done that myself and not driven to the store ... not cool ... and just didn't feel comfortable ... going to have store ship to my house, as I won't be back

Doug is very helpful and knowledgeable Doug is very helpful and knowledgeable. He made the purchase fast and smooth. He even took the time to answer my questions about another item in the store.

I was having some trouble placing my… I was having some trouble placing my order to be picked up at store and wasn't sure if I had to buy a pedal and seat . And they helped me get everything I needed, helped in the price, and really simple fast and accurate. Thanks a lot