Person I dealt with was very attentive… Person I dealt with was very attentive and had a great personality. The only thing is the store unfortunately is understaffed. Many people waiting for service and only 2 staff. Each transaction takes a bit of time and all of the transactions are not quickly processed.

Doug is very helpful and knowledgeable Doug is very helpful and knowledgeable. He made the purchase fast and smooth. He even took the time to answer my questions about another item in the store.

Received Different Case Than What Was In Description The guitar arrived yesterday in great physical condition, although the volume pot is defective. Between 8 & 9 (on the control knob), there's no output, dead silence. Also, the online ad stated "original hardcase included". It was not. What arrived is the black Gibson softcase that Les Paul Studio models include. That was pretty disappointing. I've been a long time customer and this is the first time that what was described was incorrect.

We came in for some small items but… We came in for some small items but left with a almost $80 bill. We were treated like we were beneath contempt. Anything small asked for was not worth his trouble. He apparently doesn't realize I was in the market for some expensive items in the near future and i know now that if I want care and service for my instruments, I should look elsewhere...

I understand that you didn't refund the… I understand that you didn't refund the shipping. But I wish the refund was immediate instead of 3-5 business days, because it says on the website that if you return the item to the store, the refund will be immediate. However, after I returned the item to the store, I got an email saying that I still had to wait 3-5 business days for my refund.