CSR Tom (in Bloomington, IN) rocks!! I had an issue with a new Marshall amp that I ordered online last week. Even after confirming via an email afterwards that I did not want a floor model from a local store, but rather, a new one in the original packaging, the "local store" shipped me a floor model anyway. I called the GC customer service line to hopefully halt the shipping and was lucky enough to have "Tom" answer. He was great! He was able to reroute the amp so that it didn't ship to me, and instead found me a brand new one using a nationwide search (since they were backordered on the factory end). Hats off to Tom from Bloomington, Indiana. A joy to work with.

It’s been almost 2 hours and my order… It’s been almost 2 hours and my order for in store pickup hasn’t been processed. I physically came into the store today and was told it’s going to take a few hours for them to process the order for the items they have in stock

Done with GC. I've bought many items from GC but am now done. I ordered a speaker but changed my mind before it shipped. There was no clear way to cancel so thought I'd just return it locally but when I attempted the sales person pointed out the small print on the page, "no return" and even after getting a manager then discussing with corporate, no refund, no return. Which results in a $45 denial losing them a repeat customer.

Available for In-store pickup then was shipped??? I was told the item was available for in-store pickup when I placed the order, and 5 hours later was told the item shipped. I didn't even provide an address for the item to be shipped to because during purchase I was told I'd be able to pick it up at the store. False advertisement; don't take my money if you don't have the item available for sale.

Received Different Case Than What Was In Description The guitar arrived yesterday in great physical condition, although the volume pot is defective. Between 8 & 9 (on the control knob), there's no output, dead silence. Also, the online ad stated "original hardcase included". It was not. What arrived is the black Gibson softcase that Les Paul Studio models include. That was pretty disappointing. I've been a long time customer and this is the first time that what was described was incorrect.