Best CSRep experience! I had a CSRep named Alex who took my call and he was very helpful, patient and professional and very knowledgeable. He even helped me apply for a GC credit card and thoroughly explained everything from the financing point of view ro the extended warranty option and the 45 day trial period and much more. He assured me of watching over my account and item ordered and track its shipping. It was a pleasant sequence of events dealing with people like Alex.

Order was cancelled and now I reordered… Order was cancelled and now I reordered the same item. Too many recent transactions are not going smooth. I don't have this issue with other sites.

Person I dealt with was very attentive… Person I dealt with was very attentive and had a great personality. The only thing is the store unfortunately is understaffed. Many people waiting for service and only 2 staff. Each transaction takes a bit of time and all of the transactions are not quickly processed.

I understand that you didn't refund the… I understand that you didn't refund the shipping. But I wish the refund was immediate instead of 3-5 business days, because it says on the website that if you return the item to the store, the refund will be immediate. However, after I returned the item to the store, I got an email saying that I still had to wait 3-5 business days for my refund.

We came in for some small items but… We came in for some small items but left with a almost $80 bill. We were treated like we were beneath contempt. Anything small asked for was not worth his trouble. He apparently doesn't realize I was in the market for some expensive items in the near future and i know now that if I want care and service for my instruments, I should look elsewhere...