Best CSRep experience! I had a CSRep named Alex who took my call and he was very helpful, patient and professional and very knowledgeable. He even helped me apply for a GC credit card and thoroughly explained everything from the financing point of view ro the extended warranty option and the 45 day trial period and much more. He assured me of watching over my account and item ordered and track its shipping. It was a pleasant sequence of events dealing with people like Alex.

My great purchace The 48 month 0 interest free financing option made the purchase much easier to complete. The information of the guitar and pricing on the web site met my expectations. My dream came true, a Martin hd28

Available for In-store pickup then was shipped??? I was told the item was available for in-store pickup when I placed the order, and 5 hours later was told the item shipped. I didn't even provide an address for the item to be shipped to because during purchase I was told I'd be able to pick it up at the store. False advertisement; don't take my money if you don't have the item available for sale.

Done with GC. I've bought many items from GC but am now done. I ordered a speaker but changed my mind before it shipped. There was no clear way to cancel so thought I'd just return it locally but when I attempted the sales person pointed out the small print on the page, "no return" and even after getting a manager then discussing with corporate, no refund, no return. Which results in a $45 denial losing them a repeat customer.

I wanted to purchase from store... I wanted to purchase from store... NOT have a sales clerk fill out an online order ... I could have done that myself and not driven to the store ... not cool ... and just didn't feel comfortable ... going to have store ship to my house, as I won't be back