A confirmed order canceled not by me. My original order (Order Number: GCSF0002550925) was confirmed on April 20th by e-mail. Today I get a phone call saying that the order of the mahogany D-15 was canceled. I did not cancel it. Can you tell me how a confirmed order gets canceled by someone other than me? On top of that no one can tell me how it got canceled. I would like to know what happened and/or how this happened! I was in contact with Gear Adviser Paul after I was informed that my order was canceled, and he bent over backward to make it right. He is the only reason that I reordered a different guitar from Guitar Center. Needless to say I was upset! I hope the guitar that I reordered is satisfying.

Hopefully and thanks to Raul/Tempe Talked with Raul, great associate at guitar center Tempe. He's helped me with a lot of gear. He helped me navigate this backorder snafu. It looks like the 70th anniversary strat in amethyst is back in stock. Hopefully my order goes through today. appreciate the in-store support!

Order was cancelled and now I reordered… Order was cancelled and now I reordered the same item. Too many recent transactions are not going smooth. I don't have this issue with other sites.

Person I dealt with was very attentive… Person I dealt with was very attentive and had a great personality. The only thing is the store unfortunately is understaffed. Many people waiting for service and only 2 staff. Each transaction takes a bit of time and all of the transactions are not quickly processed.

Purchasing my lap steel guitar The person who assisted me was very helpful and kind. He answered all my questions and was very patient with me. I am a blind person, so I needed assistance from my wife to get the product numbers for the items I ordered. He was very patient while we provided the information.