failed to deliver I placed an order, they sent me information as they should, didn't charge me before delivery, so all well at first. After that, i contacted their support numerous times, and they assured me that everything was alright, but after two whole months of back and forth, they admitted that they ve never had my product and would never deliver it! Two months of lies, only to fill my inbox with their coupons.

I was having some trouble placing my… I was having some trouble placing my order to be picked up at store and wasn't sure if I had to buy a pedal and seat . And they helped me get everything I needed, helped in the price, and really simple fast and accurate. Thanks a lot

Doug is very helpful and knowledgeable Doug is very helpful and knowledgeable. He made the purchase fast and smooth. He even took the time to answer my questions about another item in the store.

CSR Tom (in Bloomington, IN) rocks!! I had an issue with a new Marshall amp that I ordered online last week. Even after confirming via an email afterwards that I did not want a floor model from a local store, but rather, a new one in the original packaging, the "local store" shipped me a floor model anyway. I called the GC customer service line to hopefully halt the shipping and was lucky enough to have "Tom" answer. He was great! He was able to reroute the amp so that it didn't ship to me, and instead found me a brand new one using a nationwide search (since they were backordered on the factory end). Hats off to Tom from Bloomington, Indiana. A joy to work with.

Done with GC. I've bought many items from GC but am now done. I ordered a speaker but changed my mind before it shipped. There was no clear way to cancel so thought I'd just return it locally but when I attempted the sales person pointed out the small print on the page, "no return" and even after getting a manager then discussing with corporate, no refund, no return. Which results in a $45 denial losing them a repeat customer.