Best CSRep experience! I had a CSRep named Alex who took my call and he was very helpful, patient and professional and very knowledgeable. He even helped me apply for a GC credit card and thoroughly explained everything from the financing point of view ro the extended warranty option and the 45 day trial period and much more. He assured me of watching over my account and item ordered and track its shipping. It was a pleasant sequence of events dealing with people like Alex.

CSR Tom (in Bloomington, IN) rocks!! I had an issue with a new Marshall amp that I ordered online last week. Even after confirming via an email afterwards that I did not want a floor model from a local store, but rather, a new one in the original packaging, the "local store" shipped me a floor model anyway. I called the GC customer service line to hopefully halt the shipping and was lucky enough to have "Tom" answer. He was great! He was able to reroute the amp so that it didn't ship to me, and instead found me a brand new one using a nationwide search (since they were backordered on the factory end). Hats off to Tom from Bloomington, Indiana. A joy to work with.

failed to deliver I placed an order, they sent me information as they should, didn't charge me before delivery, so all well at first. After that, i contacted their support numerous times, and they assured me that everything was alright, but after two whole months of back and forth, they admitted that they ve never had my product and would never deliver it! Two months of lies, only to fill my inbox with their coupons.

It’s been almost 2 hours and my order… It’s been almost 2 hours and my order for in store pickup hasn’t been processed. I physically came into the store today and was told it’s going to take a few hours for them to process the order for the items they have in stock

My great purchace The 48 month 0 interest free financing option made the purchase much easier to complete. The information of the guitar and pricing on the web site met my expectations. My dream came true, a Martin hd28