We came in for some small items but… We came in for some small items but left with a almost $80 bill. We were treated like we were beneath contempt. Anything small asked for was not worth his trouble. He apparently doesn't realize I was in the market for some expensive items in the near future and i know now that if I want care and service for my instruments, I should look elsewhere...

Best CSRep experience! I had a CSRep named Alex who took my call and he was very helpful, patient and professional and very knowledgeable. He even helped me apply for a GC credit card and thoroughly explained everything from the financing point of view ro the extended warranty option and the 45 day trial period and much more. He assured me of watching over my account and item ordered and track its shipping. It was a pleasant sequence of events dealing with people like Alex.

Available for In-store pickup then was shipped??? I was told the item was available for in-store pickup when I placed the order, and 5 hours later was told the item shipped. I didn't even provide an address for the item to be shipped to because during purchase I was told I'd be able to pick it up at the store. False advertisement; don't take my money if you don't have the item available for sale.

It’s been almost 2 hours and my order… It’s been almost 2 hours and my order for in store pickup hasn’t been processed. I physically came into the store today and was told it’s going to take a few hours for them to process the order for the items they have in stock

My great purchace The 48 month 0 interest free financing option made the purchase much easier to complete. The information of the guitar and pricing on the web site met my expectations. My dream came true, a Martin hd28