the doctor was great and receptive the doctor was great and receptive, however, we think she may have missed the mark a bit...it seems that fleas which is what our pup has is a reason for most of the symptoms he is experiencing. once we removed the fleas and gave him flea medicine his health turned around quickly...he is eating on his own and his poop is continuing to solidify

SCAM!! SCAM!!! DO NOT USE!!! I bought this insurance after my dog had an emergency and we had to spend thousands out of our pocket. After paying for 3 years, my dog had another emergency after his appetite rapidly declined over a couple of weeks. He was diagnosed with spleen cancer and passed away. I followed everything they said, down to having an online video chat with their vet and seeking emergency treatment as advised by their vet. They rejected my claim saying that I didn't seek treatment soon enough and referred me to their policy which is very vague and states that the issues that are not covered is not exhaustive.. which means they can basically say whatever they want to reject a claim.. DO NOT WASTE YOUR $$$ ON PAWP!!! Update: I sent an email to them three days ago to the email address they included in their response for them to review my claim but I have not heard back, not even an acknowledgment that they have received my appeal.. I also just received an email from Trustpilot which I will quote: "Pawp would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline." So I have submitted by email address and phone number to verify that this is my genuine experience and review. I am waiting to see if they are going to respond...

You use that same BullCrap excuse about… You use that same BullCrap excuse about submitted documents with everybody. Yet when I try to contact you via support or email. I get no valid response. You don't have live chat, You don't reply to any emails. I dare you to contradict this! I dare you to present a phone number or actual live chat. You won't because your a scam! Update: BullS#/+!. There's nothing live about your Chat. You don't respond to emails but to rate your scamming service. I am a customer, now former customer due to your lack of respect. If you people actually respond to customers. The way you're trolling these reviews. There wouldn't be any problems.

I genuinely cannot say enough about how… I genuinely cannot say enough about how wonderful Pawp has been for me! My girls have had numerous issues from spaying surgeries, bladder crystals, UTIs, to URIs and the staff has ALWAYS helped me! Regardless of the time of day or amount of questions I have, the techs and vets are always so thorough in their assistance. I have saved so many trips to the vet because I’ve received wonderful care through pawp. The techs and vets are so invested they check up on my girls and how they are doing! Best, BEST service for pet babies, everyone on the site is fantastic!

Would give it 100 stars if I could. I received a free years subscription with Walmart + and decided to add the Protection Plan. Best decision ever! Two months later my lab puppy got aspiration pneumonia from trying to eat a sprinkler stream (yes lab puppies are dumb) I chatted with the online app. They recommended I take her to my vet. $1400 later we were on our way home. I submitted the necessary paperwork to Pawp and in a week the deposited the money in my checking account. Definitely worth it. A the best thing about the $3,000 on the policy is that you can use it on any dog or pet you have in the app so it covers all your pets for $14 a month.