SCAM!! SCAM!!! DO NOT USE!!! I bought this insurance after my dog had an emergency and we had to spend thousands out of our pocket. After paying for 3 years, my dog had another emergency after his appetite rapidly declined over a couple of weeks. He was diagnosed with spleen cancer and passed away. I followed everything they said, down to having an online video chat with their vet and seeking emergency treatment as advised by their vet. They rejected my claim saying that I didn't seek treatment soon enough and referred me to their policy which is very vague and states that the issues that are not covered is not exhaustive.. which means they can basically say whatever they want to reject a claim.. DO NOT WASTE YOUR $$$ ON PAWP!!! Update: I sent an email to them three days ago to the email address they included in their response for them to review my claim but I have not heard back, not even an acknowledgment that they have received my appeal.. I also just received an email from Trustpilot which I will quote: "Pawp would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline." So I have submitted by email address and phone number to verify that this is my genuine experience and review. I am waiting to see if they are going to respond...

No longer a trustworthy company! I joined PAWP when they were new and they were and did everything they said they were, I think to boost confidence and reviews. Now that they have grown, DO NOT TRUST THEM! They will find a way to increase your payment. I was grandfathered in to a $14 a month emergency fund and they found a way to increase to $19 and now will not refund my mendbership. They are very sketch now and as you can see from recent reviews, do not expect then to do right by you. It was a good idea, then they grew and got greedy.

Would give it 100 stars if I could. I received a free years subscription with Walmart + and decided to add the Protection Plan. Best decision ever! Two months later my lab puppy got aspiration pneumonia from trying to eat a sprinkler stream (yes lab puppies are dumb) I chatted with the online app. They recommended I take her to my vet. $1400 later we were on our way home. I submitted the necessary paperwork to Pawp and in a week the deposited the money in my checking account. Definitely worth it. A the best thing about the $3,000 on the policy is that you can use it on any dog or pet you have in the app so it covers all your pets for $14 a month.

Saved my best friend My 11 year old Papillon was rowdy and hyper until she wasn't. I noticed her tongue was blue and she was crying. After consulting the DVM on xoom, I followed advice and ran her to the ER immediately. She could have died had I waited. For two days, as the meds kicked in, I got no sleep and couldn't eat. They sent me instructions on filing out the reimbursement but I was so exhausted I could barely function. Despite my inability to follow directions and complete incoherence, they worked with me. I cannot describe how grateful I am for their patience and life-saving advice. Worth every penny. Thank you so much Pawp. Customer forever. Kimberly Green

Probably the WORST service to use Probably the WORST service to use. DO NOT USE THEM! I repeat DO NOT USE THEM if you care about your furry friend. They won’t pay for any emergency. The only way they will pay if your dog is at death’s door. My dog had a major injury and they refused to pay saying he won’t die from this. So it is not an emergency. Please, go with Lemonade or Nationwide. They are at least a 1000 times better than this. P.S.: Pawp if you are seeing this, shame on you! Also dont even try to comment on this review by apologizing and asking to reach out to customer care because I know you are just a big bunch if SCAMMERS!