7 Day Grace Period or your Screwed! Dog was cut by a piece of tin; video conference with 'licensed vet tech' who approved emergency care. Submitted a request for emergency funds along with the receipt that the vet had provided to me. PAWP refuse documentation and requested full medical history with itemized/detailed vet notes surrounding procedure with a "7-day grace period" and if you are unable to acquire these docs from your vet and submit them 'your screwed". Vet didn't respond and I had to be in NYC for treatment of prostate cancer at Memorial Sloan Kettering. I have been a client of PAWP for at least 5 years and they stated "NO EXCEPTIONS". Bill was for 741.00! PAWP REASONING: 7-Day Grace period is so they can continue to provide services for other clients, Meaning: we are not going to hire more people to continue to provide good customer service.

My German shepherd had a emergency ER… My German shepherd had a emergency ER visit. I contacted Pawp and was told to take her to ER which I did ...too long of a story. But long story short I purchased this for we travel and wanted some insurance if something like this happen. But when I tried to get reimbursed for the ER visit I had to jump thru hoops ...I paid for emergency insurance!!!! I debated with them for awhile and was still turned down because I did not let them keep my dog overnight! They said I turned down the vet recommendations...which I took all the meds and the diet change but I was not going to let them keep my dog in strange city and not my vet. Just find another insurance for your pet other than Pawp!!!

Would give it 100 stars if I could. I received a free years subscription with Walmart + and decided to add the Protection Plan. Best decision ever! Two months later my lab puppy got aspiration pneumonia from trying to eat a sprinkler stream (yes lab puppies are dumb) I chatted with the online app. They recommended I take her to my vet. $1400 later we were on our way home. I submitted the necessary paperwork to Pawp and in a week the deposited the money in my checking account. Definitely worth it. A the best thing about the $3,000 on the policy is that you can use it on any dog or pet you have in the app so it covers all your pets for $14 a month.

Wonderful supportive service Wonderful supportive service. I did the emergency fund. I used it today, and even though it's a one and done it's given me peace of mind. My elderly cat is upon the Rainbow bridge but this really helped.

Saved us from an expensive vet bill My dog was bleeding near the eye and it looked like a cut. It was about 7pm and vets were closed, only emergency hospitals were open so it would’ve been expensive to visit and many put us on hold. I remember I had the Pawp subscription. I waited about two minutes for someone to help. I sent a picture and the doctor was responsive and helpful. Turned out it was a pimple that was forming for a while and I remembered my dog was scratching near his ear which the pustule was right next to. Definitely had calm some nerves. We picked up the medication needed and keeping an eye on it for a few days. Recommended app for efficient vet recommendations and saved us from spending few hundred dollars that turned out to be not an emergency.