Probably the WORST service to use Probably the WORST service to use. DO NOT USE THEM! I repeat DO NOT USE THEM if you care about your furry friend. They won’t pay for any emergency. The only way they will pay if your dog is at death’s door. My dog had a major injury and they refused to pay saying he won’t die from this. So it is not an emergency. Please, go with Lemonade or Nationwide. They are at least a 1000 times better than this. P.S.: Pawp if you are seeing this, shame on you! Also dont even try to comment on this review by apologizing and asking to reach out to customer care because I know you are just a big bunch if SCAMMERS!

The calm in the storm Courtney kept me calm when I thought I couldn’t be…my 9 year old pup Sheba had been attacked by a dog while we were out on our walk, there weren’t many puncture wounds, but the ones she had were deep and she was bleeding. Courtney answered my questions and gave me insight on what to expect. Sheba continued bleeding after holding pressure for a little over an hour; at that point it was decided to get Sheba checked out to ensure that she didn’t having a clotting disorder. Sheba got her wounds washed out well, antibiotics and pain meds were given, and we were on our way home. Sheba is now on the mend.

Saved us from an expensive vet bill My dog was bleeding near the eye and it looked like a cut. It was about 7pm and vets were closed, only emergency hospitals were open so it would’ve been expensive to visit and many put us on hold. I remember I had the Pawp subscription. I waited about two minutes for someone to help. I sent a picture and the doctor was responsive and helpful. Turned out it was a pimple that was forming for a while and I remembered my dog was scratching near his ear which the pustule was right next to. Definitely had calm some nerves. We picked up the medication needed and keeping an eye on it for a few days. Recommended app for efficient vet recommendations and saved us from spending few hundred dollars that turned out to be not an emergency.

Saved my best friend My 11 year old Papillon was rowdy and hyper until she wasn't. I noticed her tongue was blue and she was crying. After consulting the DVM on xoom, I followed advice and ran her to the ER immediately. She could have died had I waited. For two days, as the meds kicked in, I got no sleep and couldn't eat. They sent me instructions on filing out the reimbursement but I was so exhausted I could barely function. Despite my inability to follow directions and complete incoherence, they worked with me. I cannot describe how grateful I am for their patience and life-saving advice. Worth every penny. Thank you so much Pawp. Customer forever. Kimberly Green

Hallie was amazing! Hallie was amazing. Very quick response considering I reached out past midnight. She was patient, took the time to ask questions about my pet's condition, to Google conversion of how much chocolate per lb of weight is toxic etc. Hallie answered all my questions and helped me feel more assured. Thank you!