My German shepherd had a emergency ER… My German shepherd had a emergency ER visit. I contacted Pawp and was told to take her to ER which I did ...too long of a story. But long story short I purchased this for we travel and wanted some insurance if something like this happen. But when I tried to get reimbursed for the ER visit I had to jump thru hoops ...I paid for emergency insurance!!!! I debated with them for awhile and was still turned down because I did not let them keep my dog overnight! They said I turned down the vet recommendations...which I took all the meds and the diet change but I was not going to let them keep my dog in strange city and not my vet. Just find another insurance for your pet other than Pawp!!!

Hallie was amazing! Hallie was amazing. Very quick response considering I reached out past midnight. She was patient, took the time to ask questions about my pet's condition, to Google conversion of how much chocolate per lb of weight is toxic etc. Hallie answered all my questions and helped me feel more assured. Thank you!

Saved my best friend My 11 year old Papillon was rowdy and hyper until she wasn't. I noticed her tongue was blue and she was crying. After consulting the DVM on xoom, I followed advice and ran her to the ER immediately. She could have died had I waited. For two days, as the meds kicked in, I got no sleep and couldn't eat. They sent me instructions on filing out the reimbursement but I was so exhausted I could barely function. Despite my inability to follow directions and complete incoherence, they worked with me. I cannot describe how grateful I am for their patience and life-saving advice. Worth every penny. Thank you so much Pawp. Customer forever. Kimberly Green

Good help from caring professionals So far, we've only used Pawp as a step to help decide whether to take our pet to the vet first or try home remedies first. The professionals I have "talked" to ask clarifying questions and give some education on the condition and/or what might be causing it. So far, I've been able to avoid two costly trips to the vet's office.

I appreciate the Live Chat I appreciate the Live Chat; being able to receive almost instant advice on how to care for my pet is great. I appreciate the vet that helped me during the chat; I received plenty of advice and information simply by answering questions that the vet asked. Even further to ask if I still have more concerns. The only slight issue I encountered was not being notified when I closed my phone as I was "next in line" for the vet.