SCAM!! SCAM!!! DO NOT USE!!! I bought this insurance after my dog had an emergency and we had to spend thousands out of our pocket. After paying for 3 years, my dog had another emergency after his appetite rapidly declined over a couple of weeks. He was diagnosed with spleen cancer and passed away. I followed everything they said, down to having an online video chat with their vet and seeking emergency treatment as advised by their vet. They rejected my claim saying that I didn't seek treatment soon enough and referred me to their policy which is very vague and states that the issues that are not covered is not exhaustive.. which means they can basically say whatever they want to reject a claim.. DO NOT WASTE YOUR $$$ ON PAWP!!! Update: I sent an email to them three days ago to the email address they included in their response for them to review my claim but I have not heard back, not even an acknowledgment that they have received my appeal.. I also just received an email from Trustpilot which I will quote: "Pawp would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline." So I have submitted by email address and phone number to verify that this is my genuine experience and review. I am waiting to see if they are going to respond...

Saved my best friend My 11 year old Papillon was rowdy and hyper until she wasn't. I noticed her tongue was blue and she was crying. After consulting the DVM on xoom, I followed advice and ran her to the ER immediately. She could have died had I waited. For two days, as the meds kicked in, I got no sleep and couldn't eat. They sent me instructions on filing out the reimbursement but I was so exhausted I could barely function. Despite my inability to follow directions and complete incoherence, they worked with me. I cannot describe how grateful I am for their patience and life-saving advice. Worth every penny. Thank you so much Pawp. Customer forever. Kimberly Green

Wonderful supportive service Wonderful supportive service. I did the emergency fund. I used it today, and even though it's a one and done it's given me peace of mind. My elderly cat is upon the Rainbow bridge but this really helped.

Saved us from an expensive vet bill My dog was bleeding near the eye and it looked like a cut. It was about 7pm and vets were closed, only emergency hospitals were open so it would’ve been expensive to visit and many put us on hold. I remember I had the Pawp subscription. I waited about two minutes for someone to help. I sent a picture and the doctor was responsive and helpful. Turned out it was a pimple that was forming for a while and I remembered my dog was scratching near his ear which the pustule was right next to. Definitely had calm some nerves. We picked up the medication needed and keeping an eye on it for a few days. Recommended app for efficient vet recommendations and saved us from spending few hundred dollars that turned out to be not an emergency.

You use that same BullCrap excuse about… You use that same BullCrap excuse about submitted documents with everybody. Yet when I try to contact you via support or email. I get no valid response. You don't have live chat, You don't reply to any emails. I dare you to contradict this! I dare you to present a phone number or actual live chat. You won't because your a scam! Update: BullS#/+!. There's nothing live about your Chat. You don't respond to emails but to rate your scamming service. I am a customer, now former customer due to your lack of respect. If you people actually respond to customers. The way you're trolling these reviews. There wouldn't be any problems.