No delivery, no refund, terrible customer service Ordered a Christmas album in November, and the website said it would arrive early December. Once it shipped (two weeks later), the estimated delivery date was January 4. I contacted the company to see if I could cancel because I wouldn't need a Christmas album in January, and they wouldn't cancel since it had shipped. They told me to refuse the delivery upon arrival (lol) On January 4, the album was marked as delivered but nowhere to be found. I once again, contacted the company. I was told I would receive a full refund. Two weeks later, I received a follow-up email stating that the previous email was incorrect, and I needed to file a claim with a third-party insurance company. I emailed back for clarification, and did not receive a response for three more weeks, and when I did, it was just a copy/paste of the same email stating I needed to go through a third party. Absolutely ridiculous.

Do not order from u Discover Music Canada I ordered two exclusive records. It was shipped out but some how it ended up in the states due to the wrong address (somehow and someone changed it). After waiting about a week of waiting it was sent back to the warehouse. From my understanding they were just gonna ship it out and then I received an email that one of them is out of stock. Which makes no sense since I originally ordered two and they were sent. It is so hard to get ahold of anyone, you’re constantly playing email tag and you have a group of people responding to one email so it’s pretty confusing instead of one person. I’m not even sure what hours they work cause I get emails at all times. They seemed to respond fairly quickly when I was having issues tracking it down. Since now there is issues and refunds involved they aren’t so quick to respond.

I would give them a 5 star I would give them a 5 star. The problem is, the company they use for delivery (Fedex) is incapable of doing their job. Yes, no phone numbers. But every contact I did they responded. You may wonder what fedex did? I live in allen park mi home of the Detroit Lions practice facility. That's where they delivered it. Thank goodness the USPS saw it & picked it up. Otherwise, awesome set & glad I took a chance

Horrible customer service!!! Preordered a Christmas album. It came in a timely fashion...packed in super thin box with no cardboard backing or padding or fragile id anywhere on package. Opened the box and the sealed record was mangled. Deep creases all over from where the box and therefore, record cover, was bent all the way flush. No phone number, so sent in a request via email with clear pics. Got the ol' we'll give you a 10% refund notice. Haha, i wish i could include pics here. Ridiculous customer service. Wish i read these reviews earlier before ordering. For the naysayer post, just keep ordering. You'll run into this soon enough.

Terrible customer service Terrible customer service, really don't care about customer once they have ure money. Avoid. Ordered wrong item, realised immediately and emailed. Response within less than 5 minutes to say it couldn't be cancelled as shipped already. Complete lies. I got shipping notification email 4 hours later. Customer services simply ignored my emails Terrible company