I received a damaged item and emailed I received a damaged item and emailed. Although they took a while to respond (It was during the Covid situation) They replaced the item immediately, thought I'd have a nightmare having read some of the reviews on here, but they turned up trumps. Gave them 4 stars rather than 5 because of the delay in replying, but I was very pleased in the end.

Do not order from u Discover Music Canada I ordered two exclusive records. It was shipped out but some how it ended up in the states due to the wrong address (somehow and someone changed it). After waiting about a week of waiting it was sent back to the warehouse. From my understanding they were just gonna ship it out and then I received an email that one of them is out of stock. Which makes no sense since I originally ordered two and they were sent. It is so hard to get ahold of anyone, you’re constantly playing email tag and you have a group of people responding to one email so it’s pretty confusing instead of one person. I’m not even sure what hours they work cause I get emails at all times. They seemed to respond fairly quickly when I was having issues tracking it down. Since now there is issues and refunds involved they aren’t so quick to respond.

Stay CLEAR of this company Stay CLEAR of this company. I placed an order with them on Dec. 16, 2023 for 2 sets of a Paul McCartney 3x3 album I received an email that I would receive it in early January and I have yet to receive my order. Upon trying to contact this company, ALL that I get is an email stating that they will look into it This has gone on for a week without ANY clarification Red Flags. BEWARE of these FRAUDSTERS

After 4 Months of Waiting - Order Cancelled I placed an order on October 25th, 2023 for an album by Víkingur Ólafsson, "Goldberg Variations - LP w/ Signed Lithograph". I then waited patiently with no delivery month after month. I reached out several times asking for an update with a constant answer of "Production Delay". Then, in mid February 2024 I noticed the product no longer available on their website. I emailed in and receive a "let me look into this further" with no response for two further weeks. Well, I finally have my answer on February 29th, 2024, "Unfortunately, we are now out of stock of the following items in your order. Because of this, we've provided you with the appropriate refund." I waited from October 25th, 2023 to February 29th 2024 with No Delivery. Buyers Beware. Stay Clear.

Very happy customer:-) I was very sceptical about ordering from this site due to the really bad reviews.I am so glad that I did though,I have had a super service from this company. I ordered a blu ray A-ha dvd at a great price and brand new that I could not find anywhere else. It arrived about eight days after ordering and having just watched it I am over moon. I cannot recommend this company enough,I do live in the UK whether that makes a difference or not i do not know but I would not hesitate to purchase from them again:-)