Why no reply? As another poster has said, ordered over two weeks ago following a promo. Said 3-5 day delivery and still nothing. Contacted them three times via form on site - no answer. Called listed phone number - does not exist. Emailed today - let’s see what happens. Very frustrating.

Just like Funko Pops…. I got my stuff finally, so I am updating the review! Packaging pretty good actually so that’s a plus. But otherwise….Yup, same as everybody else here. Sucks. Their website is full of awesome cool stuff at decent prices, who in their right mind thinks they have any of this stuff in stock? Easy to get sucked in. They charge your card as soon as you place the order, then they go find your stuff “eventually”. No communication, and delivery dates are all computer generated, when you click on your order, it just adds a week! Bricks and Mortar or die. F@&k these guys. Just like Funko Popsonline….

I should have read the reviews I should have read the reviews. I'm reviewing Canadian site. My purchase was supposed to have been shipped a week ago, but it hasn't. No updates from them. They don't respond to emails or communications. Atrocious customer service. Avoid at all costs.

No delivery, no refund, terrible customer service Ordered a Christmas album in November, and the website said it would arrive early December. Once it shipped (two weeks later), the estimated delivery date was January 4. I contacted the company to see if I could cancel because I wouldn't need a Christmas album in January, and they wouldn't cancel since it had shipped. They told me to refuse the delivery upon arrival (lol) On January 4, the album was marked as delivered but nowhere to be found. I once again, contacted the company. I was told I would receive a full refund. Two weeks later, I received a follow-up email stating that the previous email was incorrect, and I needed to file a claim with a third-party insurance company. I emailed back for clarification, and did not receive a response for three more weeks, and when I did, it was just a copy/paste of the same email stating I needed to go through a third party. Absolutely ridiculous.

I received a damaged item and emailed I received a damaged item and emailed. Although they took a while to respond (It was during the Covid situation) They replaced the item immediately, thought I'd have a nightmare having read some of the reviews on here, but they turned up trumps. Gave them 4 stars rather than 5 because of the delay in replying, but I was very pleased in the end.