PLEASE DO NOT USE PLEASE DO NOT USE. Bought my 12 year old daughter a Taylor Swift sweatshirt on 13th December for Christmas with next day delivery and here we are 29th January with still no item and no valid explanation and constant reminders that they are actually breaking trading laws by not supplying said item seem to go unnoticed. Happy to take your money but nothing else. No wonder Taylor is on the way to being a billionaire if this is how her record company do business

Do not order, you will not receive your purchase. Still have not received my order from the beginning of December (The Who merchandise). Like everyone else here, my emails have been dodged and the ship date has been continuously pushed. Twice now I have been promised shipment in the next few days and a UPS tracking number was created about two weeks ago (UPS has no record of it in their system). Do not purchase from this company. Edit: I have now received my order, but am leaving my rating as-is due to the lack of communication throughout the process and overall poor experience.

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Me and my homies hate UMG I wish I had read these reviews before ordering from UMG. Much like everyone else, I was bugging customer service for 3 months about my order, and after receiving a tracking link that never updated, I was told that there was an error and I could either get a refund or a reshipment if they have stock (they don't). After 3 months of being strung along. Please save your money and sanity and NEVER order from here.

Just horrifically bad Just horrifically bad. Items won't be shipped for a month after purchase, and even then, if you reach out to customer service for help, there's like a 50% chance they'll tell you that your package was lost and all you're getting is a refund. At least with Taylor Swift's merchandise, it feels like no one cares about how awful the service is because they know people will still buy the merch.