I wish I read all the negative reviews… I wish I read all the negative reviews before I ordered. First of all, umusic hides behind a lot of artists e-store, so you may be interacting with them without knowing. Second of all, they have very crazy shipping prices. Last one to seal the deal, they are extremely irresponsible with shipping. One of my order took more than 6 months to get a proper update, and they refunded one of my item because it is no longer available... (after 6 months maybe?), and then charged me the same shipping rate for the rest of the items. I know for a fact that charge extra for shipping more items. And this is after me checking the website weeks after weeks seeing when they are going to send my order out - and they always lie and say it's in a couple more days. Terrible merchant, should be out of business. They are only around because they have monopoly in the labels industry.

Return requests ignored. Delayed shipment repeatedly. Now it's impossible to return items. Returns require an RMA prior to sending the items back, and I've been waiting 17 days for a response. The only response received back in that time completely ignored my clear RMA request, resulting in me having to email yet again. Any email takes a minimum of 7 days to get a response. Will be going through my credit card to recover funds.

Just horrifically bad Just horrifically bad. Items won't be shipped for a month after purchase, and even then, if you reach out to customer service for help, there's like a 50% chance they'll tell you that your package was lost and all you're getting is a refund. At least with Taylor Swift's merchandise, it feels like no one cares about how awful the service is because they know people will still buy the merch.

UMG is awful UMG is well known for abusing copyright law which not only includes copyright striking videos with music they don't own but also striking random videos and now trying to pull songs from TikTok muting thousands of people's videos effectively rendering then unwatchable all for greed. Two words UMG Sucks.

Plain Theft. No refunds no customer service I bought something that was promised to arrive "on release date or before". That date passed. They don't have the item, the estimated date of shipping get pushed back every day and it's for next month now. They won't refund me. They say that I have to wait until they get the album, and when they ship it (it could be next year, who knows) I have to return it to them and only then, the refund "process" can start. At this point I'm sure that if the albjm ever comes and I return it, I would end up with nothing.