Purchase never ships Purchased vinyls on November 24th, 2023. It's now January 9th and my order still hasn't been shipped. Contacted customer support twice already and haven't got a single reply. Will be calling my credit card company to dispute this care since it seems Universal just simply stole my money.

I would give a zero if possible I would give a zero if possible. They have screwed up over and over again, it's almost comical. They have sent wrong items on multiple occasions. They have failed to send replacements or refunds on multiple occasions. It takes them weeks to respond to customer service emails. I would highly recommend staying far away.

Return requests ignored. Delayed shipment repeatedly. Now it's impossible to return items. Returns require an RMA prior to sending the items back, and I've been waiting 17 days for a response. The only response received back in that time completely ignored my clear RMA request, resulting in me having to email yet again. Any email takes a minimum of 7 days to get a response. Will be going through my credit card to recover funds.

Just horrifically bad Just horrifically bad. Items won't be shipped for a month after purchase, and even then, if you reach out to customer service for help, there's like a 50% chance they'll tell you that your package was lost and all you're getting is a refund. At least with Taylor Swift's merchandise, it feels like no one cares about how awful the service is because they know people will still buy the merch.

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