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Avoid if you can Absolutely atrocious customer service. Ben waiting over 3 months for them to resolve my wrong order which would have been refunded 3 months ago due to a factory error. Instead here we are 3 months later with them replying once a week at best to my emails. So sad that musicians own merch uses this company as it lets all their fans down

Just Don't. Placed a pre-order on an album in May 2023 with it's marked release being July 2023. July came and went. I eventually made contact with them asking where my order was on December 2023. I heard back from them in January with a generic "sorry we haven't received a shipment yet" message. I can now purchase this exact album/varient many other places both new and second hand as of today (27/02/24). Suffice to say they're lying through their teeth and couldn't care less. Please, if you value your money and want to actually receive what you pay for, DON'T purchase anything from these scammers.

Me and my homies hate UMG I wish I had read these reviews before ordering from UMG. Much like everyone else, I was bugging customer service for 3 months about my order, and after receiving a tracking link that never updated, I was told that there was an error and I could either get a refund or a reshipment if they have stock (they don't). After 3 months of being strung along. Please save your money and sanity and NEVER order from here.

I wish I had read these reviews. I wish I had read these reviews. Customer service (sic) is a(n unfunny) joke. The best is the tracking numbers that don’t exist in any carriers system and the complete lack of meaningful communication outside of canned responses that they copy/paste IF they respond, which is almost never. Hates a strong word….but appropriate. NEVER ORDER FROM THIS COMPANY!!