Good, but some communication issues In general, I was happy with the process. However, the communication process was a little disjointed. I understand that this was partly on our side as I was the primary point of contact (3rd party Controller for the company) but I asked the President/CEO/owner (Pete) to respond to some questions. Consequently, some communication went to him and some to me. Also, I received an email about scheduling a final update call, but did not receive a call at the scheduled time.

Always good and quick responses to… Always good and quick responses to questions, felt like I knew what was going on the entire time and no surprises.

Excellent Customer Service All members of Accelerate Tax were extremely professional. They answered all my questions almost immediately. Special thanks to Andrew Jonestein, China Brooks, Amir Anet & Shawn for all they did to move this along.

Excellent explanation of the process… Excellent explanation of the process and the required supporting documents. Immediate processing of the submission and great follow-up and updates by all associates that I dealt with.

Working with Sheena Irvin was… Working with Sheena Irvin was wonderful. She walked me through the entire process, answered all my questions without delay. Continually followed up, and kept me up to date. I was recommended to AcceleratedTax, which gave me confidence in my decision to use their service. However, Sheena blew me away with her kind and attentive personal service! This experience went from something I was dreading to something that was easy and quick. I highly recommend them.