Good, but some communication issues In general, I was happy with the process. However, the communication process was a little disjointed. I understand that this was partly on our side as I was the primary point of contact (3rd party Controller for the company) but I asked the President/CEO/owner (Pete) to respond to some questions. Consequently, some communication went to him and some to me. Also, I received an email about scheduling a final update call, but did not receive a call at the scheduled time.

Bad experience I have been trying to get a hold of multiple employees and nobody has answered in the last 2 months. This was a referral from THE HARTFORD which made me trust them, but at this point, all I think they are trying to do is to sell the financing. I hope someone reads this and contacts me.

Excellent Customer Service All members of Accelerate Tax were extremely professional. They answered all my questions almost immediately. Special thanks to Andrew Jonestein, China Brooks, Amir Anet & Shawn for all they did to move this along.

From the referral from The Hartford From the referral from The Hartford, Accelerate Tax took the reins and guided me through the process. A couple of hours of sending documents and my part was done. I was hoping for more money but they squeezed what they could from what I sent them. I would use them again.

Working with Sheena Irvin was… Working with Sheena Irvin was wonderful. She walked me through the entire process, answered all my questions without delay. Continually followed up, and kept me up to date. I was recommended to AcceleratedTax, which gave me confidence in my decision to use their service. However, Sheena blew me away with her kind and attentive personal service! This experience went from something I was dreading to something that was easy and quick. I highly recommend them.