Excellent customer service Both Madison Blackwell & Jeffrey Miller were kind, thorough & patiently answered all of our questions. They truly made a very complicated process as smooth as possible :)

Good, but some communication issues In general, I was happy with the process. However, the communication process was a little disjointed. I understand that this was partly on our side as I was the primary point of contact (3rd party Controller for the company) but I asked the President/CEO/owner (Pete) to respond to some questions. Consequently, some communication went to him and some to me. Also, I received an email about scheduling a final update call, but did not receive a call at the scheduled time.

Highly recommend Company makes a confusing process very easy to complete. Staff very helpful. Communication is great and regular updates on the status provided. A pleasure to work with especially in these current times.

Excellent explanation of the process… Excellent explanation of the process and the required supporting documents. Immediate processing of the submission and great follow-up and updates by all associates that I dealt with.

Great experience I worked with very nice, respectable, and knowledgeable people. They made me trust them by their information and great attitudes. They also had a lot of patience with me.