Professional company ERC clearly explained the process, what their requirements were, and that they would be paid their (well-earned) percentage after we received our refund. After gathering and submitting all of the information AT needed, we signed the paperwork and left the rest up to them. Not many days later, we received their notification that our refund was being reviewed by the IRS. We must reserve our final comments and review until we have our refund in the bank, which could take weeks or even months, but so far, this has been a very positive process.

Good, but some communication issues In general, I was happy with the process. However, the communication process was a little disjointed. I understand that this was partly on our side as I was the primary point of contact (3rd party Controller for the company) but I asked the President/CEO/owner (Pete) to respond to some questions. Consequently, some communication went to him and some to me. Also, I received an email about scheduling a final update call, but did not receive a call at the scheduled time.

Excellent customer service Both Madison Blackwell & Jeffrey Miller were kind, thorough & patiently answered all of our questions. They truly made a very complicated process as smooth as possible :)

Great Job Guys!!! I highly recommend Accelerate tax! They helped me with processing for the ERC with the IRS. Their team was able to maximize my return and I received more than I initially thought I would get. I can't say enough about Lisa Nguyen she was especially helpful and thoughtful through the process. She explained everything concisely and had me at ease through the whole process! If the need ever arrises I'm definitely a repeat customer!

Excellent explanation of the process… Excellent explanation of the process and the required supporting documents. Immediate processing of the submission and great follow-up and updates by all associates that I dealt with.