Very poor customer experience Very poor customer experience. I used HomeWork Solutions for our Nanny payments, which the system worked fine. I even recommended them to friends. However, after we quit using the service, a default in the system set up an automatic draft for Nanny services we never used. I was not given warning this draft was happening. Up calling the company for help, I understand the default was set and this was my error. Rather then help me through this, the customer service person was terrible to work with, condescending and I highly do not recommend this organization. I cancelled my account. Customer service is key - if you can't fix something at least don't be a jerk.

Completely Satisfied Customer I'm so happy to have HWS to take the time and headache out of paying our nanny taxes. Once I used their tax calculator, I was able to just put away the necessary funds each week. Then, when it's quarterly filing time, I just make sure the money is available to wothdraw, I report hours and wages to HWS, and they do the rest! It's completely hands off and worry free! It was a nightmare, before, trying to figure it out, myself. Worth every penny! Also, when filing annual income taxes, they have been extremely friendly, knowledgeable, and helpful on the phone.

Responsive, reliable, easy I've used Homework Solutions for three years, and have found them responsive, reliable, and easy to work with. I recently had to adjust salary for our nanny, and I was able to accomplish it in about 60 seconds, and then received a prompt email follow up from a live person double-checking that everything was correct.

Homework Solutions for Nanny Payroll I've been using HomeWork Solutions for many years now and was originally referred to them by the nanny agency Trusting Connections. I have had only positive and professional experiences with them. Their website is easy to use and when I've called for help I've reached a real person easily without any frustrating phone trees. Plus their documentation is very clear, it's nice to be able to give my nanny a weekly paystub, and great for tax season. I would recommend them and am grateful to not have the stress of keeping track or performing these calculations myself.

I was referred to Home Work Solutions… I was referred to Home Work Solutions by a family tax accountant when I took over bill paying and managing my aging parent's affairs. HWS has been so incredibly helpful to me. I am grateful for the support and knowledge they have provided me regarding payroll for round the clock caregivers. This has been an overwhelming job for me and HWS has guided me through the payroll process every step of the way which has truly made it possible for my mother to remain at home. They are always there to answer any questions I have. I highly recommend their services. I give them a five star rating!