Max
USPerfect for our needs This company has been a dream to manage our payroll for our nanny. Reporting hours is incredibly simple, tax filing is done for you throughout the year, and it makes the lives of busy professionals who are also busy parents juggling childcare so much easier. I’ve made this recommendation to multiple to friends and neighbors. I’d give them 10 stars if I could.
HK
USSpeaking to a human is great Speaking to a human is great. But more often than not, the human tells you something s/he is reading from company policy and every nickel and dime that surfaces they try to pass on to the customer - even if the mistake was not on the part of the customer. Extra charges, lots of red tape, once my nanny is no longer with us, I will happily not use HWS ever again. I would recommend HWS to those who are ultra lazy or not numbers savvy who have cash to spare, which in this economy right now may not be anyone anymore...
Customer AG
USWebsite is lacking (bad); consistently paying providers (good) Website is lacking. We have been trying to get our password reset for a while. Relationship with 3rd-party provider is confusing. On the other hand, caregivers have been paid consistently with no complaint so far (>1 year). Here's hoping all the taxes have been handled properly.
Marcela Cruz
USBelow standard service The service captures taxes ahead of actual payment to government. My nanny gets paid at a much later date than her salary is captured from our bank account. Response to our questions usually take several days to get resolved. All these issues to name a few, and the service is a lot more expensive than our previous nanny tax service (PayYourNanny.com)
TAH
USWe are very pleased with the quality of expertise and simplicity of the service! We are very pleased with the quality of work from HomeWork Solutions. Their platform is simple and their team is amazing. They have been extremely helpful and informative in making the process of hiring and maintaining our FIL's home caregiving salary, taxes, and other requirements. Thank you and your team for the fantastic support.