I wish I would have seen these reviews… I wish I would have seen these reviews before I filed. Now I’m pissed because I filed Feb 26th & here it is March 2nd like what’s going on!!?? Can’t get them to respond or answer the phone. Even called during their open hours and it said they were closed….

I needed to file for a previous year… I needed to file for a previous year quickly and this was a fast and effective system to work with. I received my copy by e-mail the same day which enabled me to get it in the mail right away. Since this program is much less expensive than others and I had a good experience I used it for filing my 2019 taxes. Hoping all goes just as smoothly. One thing I found annoying was that if I wanted to make changes to a section, it erased everything in that section instead of just allowing me to go in and change the one box I needed.

I filed my tax return on 01/27 I filed my tax return on 01/27. I received a message indicating that due to a communication between Metabank and their representatives, I would not receive my return electronically and all funds would be returned to the IRS. This is gross incompetence. How could an organization who specializes in taxes make this mistake. To date, I have not received my tax return. I called the irs today and they are issuing a trace on my refund.

This was not a good experience This was not a good experience. I was not able to get a hold of anyone via the phone number that is provided for customer service. This was after I was charged for services. After hours on hold with no answer I gave up. I used text messaging provided on the web site but again no response was ever given. This was very misleading service and response time. I still do not know the outcome. I would avoid using this service if you need any customer service to answer any questions you have or to ask about status of returns.

E-filing does not take any time E-filing does not take any time. Why such long waits, I needed the return for my son's college and now I wonder it is even ok to file elsewhere too. I do not want two filings, specially if their software spit out different results, causing problems with IRS. This is the first time and the last time used.