Return rejected Ironic this happened on April 1st I got an email saying my return was rejected and I’d need to E-file AGAIN. They better not be charging me to do it again because the reason you even pay them is to check for errors. Huge scam. Wish I’d of read these reviews. I can’t find any record of anything being filed on the IRS website… maybe it takes time to update but if they had time to reject it I feel like there would be something?? Sketchy…

I've been trying to reach someone… I've been trying to reach someone regarding my return and you can never speak with a live person. You press 1 listen to the Que and then press 2 and it loops back to the beginning. Oh and there's never anyone available on their chat box. So I've even left a written message three times and still I cant download a copy of my return. Oh and Im mailing in and not filing electronically. I wonder how big of a mess that would be. I've contacted the IRS and made a complaint against them. If they are certified tax prepares, then the IRS may want to look into how they are operating and maybe investigate them. The do have my PII and that concerns me.

E-filing does not take any time E-filing does not take any time. Why such long waits, I needed the return for my son's college and now I wonder it is even ok to file elsewhere too. I do not want two filings, specially if their software spit out different results, causing problems with IRS. This is the first time and the last time used.

I needed to file for a previous year… I needed to file for a previous year quickly and this was a fast and effective system to work with. I received my copy by e-mail the same day which enabled me to get it in the mail right away. Since this program is much less expensive than others and I had a good experience I used it for filing my 2019 taxes. Hoping all goes just as smoothly. One thing I found annoying was that if I wanted to make changes to a section, it erased everything in that section instead of just allowing me to go in and change the one box I needed.

Again I wish there was a zero stars I… Again I wish there was a zero stars I have tried over 10 times by phone and email to get a hold of a agent and even made clear that 2pm Central time is a good time but still nothing and now I have no choice but to call the BBB it's like take my money but that's! it not helpful at at all awful customer service I would not recommend😠😡