Unacceptable Unacceptable company. I submit everything well in advance so that I can finally be contacted at the last moment or everything has to be rushed. And finally, the platform is supposedly down on the last day forcing me to finally give my card number over the phone. Customer service is obviously absent in these cases. I use a company to avoid this kind of inconvenience. Scandalous, flee this company

Inaccurate The tax software was so broken that I was unable to file through them. They misquoted the taxes I owed by over $500. I talked with them over the phone 3 or 4 times trying to do my taxes and they were never able to resolve my issue. Every time I spoke with them they recommended me to upgrade my service and told me that I must be entering my information wrong. I contacted them through the bbb to try and resolve my issues with them and were not able to give me a resolution. I will never be using H&R again.

If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.

Found Gulu N Karamchandani to be very… Found Gulu N Karamchandani to be very dishonest and i can evidence that they tried to lie - would not deal with this person

absolute garbage! the "premium" Federal and State tax prep software is anything but. for the second year in a row, I've run into huge glitches in the program, and getting any assistance from the company is a severe test of one's patience. at one time they were the gold standard in tax prep software, but after this year's debacles, I'll be putting my trust and my tax prep $$ elsewhere.