Unacceptable Unacceptable company. I submit everything well in advance so that I can finally be contacted at the last moment or everything has to be rushed. And finally, the platform is supposedly down on the last day forcing me to finally give my card number over the phone. Customer service is obviously absent in these cases. I use a company to avoid this kind of inconvenience. Scandalous, flee this company

Last day of tax filing system and H&R… Last day of tax filing system and H&R Block announces it's filing system is down for maintenance. Didn't bother sharing that when they accepted my payment. How can your system be down on the last day to file return or request extension?

Inaccurate The tax software was so broken that I was unable to file through them. They misquoted the taxes I owed by over $500. I talked with them over the phone 3 or 4 times trying to do my taxes and they were never able to resolve my issue. Every time I spoke with them they recommended me to upgrade my service and told me that I must be entering my information wrong. I contacted them through the bbb to try and resolve my issues with them and were not able to give me a resolution. I will never be using H&R again.

I opted to let an HRBlock agent do my… I opted to let an HRBlock agent do my 23 taxes. She finished and notified me. I went into the program to review and sign and the 2023 return was not listed. The 2022 return was and when I tried to open it, a screen appeared saying the program was not working. I have written over a dozen messages, communicated with three different people without any success. I telephoned HRB three times and spoke with three different people each time spending 4 hours on the phone. The last call they promised to contact me within 5 business days and didn't. I am wondering if a class action suit against this company is not in order.

If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.