Inaccurate The tax software was so broken that I was unable to file through them. They misquoted the taxes I owed by over $500. I talked with them over the phone 3 or 4 times trying to do my taxes and they were never able to resolve my issue. Every time I spoke with them they recommended me to upgrade my service and told me that I must be entering my information wrong. I contacted them through the bbb to try and resolve my issues with them and were not able to give me a resolution. I will never be using H&R again.

absolute garbage! the "premium" Federal and State tax prep software is anything but. for the second year in a row, I've run into huge glitches in the program, and getting any assistance from the company is a severe test of one's patience. at one time they were the gold standard in tax prep software, but after this year's debacles, I'll be putting my trust and my tax prep $$ elsewhere.

User hostile features from this company… User hostile features from this company is astounding. Difficult to get past security wasted hours this year. System aggressively logs me off. No useful features. My tax preparer is wondeful but he is surrounded by incompetents above him.

I opted to let an HRBlock agent do my… I opted to let an HRBlock agent do my 23 taxes. She finished and notified me. I went into the program to review and sign and the 2023 return was not listed. The 2022 return was and when I tried to open it, a screen appeared saying the program was not working. I have written over a dozen messages, communicated with three different people without any success. I telephoned HRB three times and spoke with three different people each time spending 4 hours on the phone. The last call they promised to contact me within 5 business days and didn't. I am wondering if a class action suit against this company is not in order.

WORST CUSTOMER SERVICE EVER From my amazon review - For HRB's 2023 Tax Software "Deluxe" (What a joke - as in BAD) Federal & State which I cut and pasted for the H&R "Customer Survey" they sent to me today by e-mail: Submitted my return at 4 PM EST 4/15/2024. Was rejected at 5:30 PM. No big deal....right. Called "Customer Support/Help" (in quotation marks for a reason, as in SARCASM) at 9 PM and got a recording, "No one is available to help you. CALL BACK IN TWO HOURS." Huh? - As in 11 PM EST. Called again at 10 PM and selected the "Call Me Back" option. Waited until 11:30 PM - 30 minutes before the IRS Cutoff - and waited for 30 minutes until "Yka" called me at 12 AM ON THE DOT - GREAT, NOW I AM LATE - and she condescendingly admonished me for, apparently, being an idiot (FYI - I am NOT technically illiterate) - Gee, were the thousands of other "customers" whose returns did not get filed due to a "glitch" (again, POORLY WRITTEN SOFTWARE) ALSO morons? I don't think so. I then gave "Yka" a piece of my mind whereupon she hung up on me. I finally got it accepted by the IRS at 1:33 AM EST. LATE. I have worked in call centers and can tell you that ANYONE who talked to a client like that and then hung up on them WOULD HAVE BEEN FIRED ON THE SPOT AND THEN WALKED OUT OF THE BUILDING. I have seen it happen more than once. I did NOT use any profanity but I DID take offense to having to take "guff" - not the word I WANT to use - from someone who took TWO HOURS TO DELIVER AN INSULT AFTER THE DEADLINE HAD PASSED. I'll be GOING BACK TO TURBOTAX. AND I WANT MY MONEY BACK. BUYER BEWARE........YOU HAVE BEEN WARNED.