If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.

User hostile features from this company… User hostile features from this company is astounding. Difficult to get past security wasted hours this year. System aggressively logs me off. No useful features. My tax preparer is wondeful but he is surrounded by incompetents above him.

If there was less than 1 rating If there was less than 1 rating, in any case, the short story is that their customer service is not professional. In addition, when you ask to speak with a manager, no one is available, which wasted an hour of my life. They don't honor the price of the pre-order if they don't send instructions or updates if you pre-order.

Website and corporate management is awful. My tax preparer is great despite poor working conditions. My personal tax preparer for more than 20 years is fabulous. H&R Block Corp is incompetent. One of the worst websites I've ever dealt with. Called the local office I use for more than a decade. No answer though it was during business hours the greeting states. Invites me to leave a voice message and then there's no way to do it. It's 17 days til tax filing time. How is there no one there. My understanding is that receptionists in the Edgewater NJ office has been out during the week and no one is answering calls. After writing this called the 800 number for H&R Block corporate office. Chose "leave a message for my tax preparer." Transferred me to customer service told her and she kept insisting for me to make an appointment. Told her No, wanted to leave a message. The office wasn't answering or providing any way to leave a message. She laughed. Told her laughing about this is offensive. She hung up.

Incompetent PA had updates that caused online software to fail in filling a state return without a tax pro. Three weeks later the tax pro is missing and a simple problem that would take less than an hour has become an unforgivable nightmare. Basically this company is no longer competent and is holding taxes hostage so they can make money.