not only wasn't i able to e-file my… not only wasn't i able to e-file my return due to bad gateway or "internet access" when it appeared to finally be working, it said my code wasn't valid because too many submissions had been made! because their system was bad is why there were so many submissions! Secondly, when I went to submit my company state taxes the program repeatedly had an error and kept shutting down. I had to keep restarting the program and my computer to get it to work. Thirdly, when another user of the program attempted to even use the (same) state program, he could not even get the program to load/open and had to manually print the form and hand fill in since the program would not open. A previous year, when the program was downloaded, it deleted all the prior year program details and wasn't able to transfer to the current year.

Inaccurate The tax software was so broken that I was unable to file through them. They misquoted the taxes I owed by over $500. I talked with them over the phone 3 or 4 times trying to do my taxes and they were never able to resolve my issue. Every time I spoke with them they recommended me to upgrade my service and told me that I must be entering my information wrong. I contacted them through the bbb to try and resolve my issues with them and were not able to give me a resolution. I will never be using H&R again.

If there was less than 1 rating If there was less than 1 rating, in any case, the short story is that their customer service is not professional. In addition, when you ask to speak with a manager, no one is available, which wasted an hour of my life. They don't honor the price of the pre-order if they don't send instructions or updates if you pre-order.

I have been using H&R block software… I have been using H&R block software for many years. I called customer service today because the software automatically include Form 8995 on the 1040 which has nothing to do with me. I don't have any business. I called several numbers as usual I got kicked around a few numbers and finally the person hang up. There is zero customer service from H&R Block

If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.