Website and corporate management is awful. My tax preparer is great despite poor working conditions. My personal tax preparer for more than 20 years is fabulous. H&R Block Corp is incompetent. One of the worst websites I've ever dealt with. Called the local office I use for more than a decade. No answer though it was during business hours the greeting states. Invites me to leave a voice message and then there's no way to do it. It's 17 days til tax filing time. How is there no one there. My understanding is that receptionists in the Edgewater NJ office has been out during the week and no one is answering calls. After writing this called the 800 number for H&R Block corporate office. Chose "leave a message for my tax preparer." Transferred me to customer service told her and she kept insisting for me to make an appointment. Told her No, wanted to leave a message. The office wasn't answering or providing any way to leave a message. She laughed. Told her laughing about this is offensive. She hung up.

WORST CUSTOMER SERVICE EVER From my amazon review - For HRB's 2023 Tax Software "Deluxe" (What a joke - as in BAD) Federal & State which I cut and pasted for the H&R "Customer Survey" they sent to me today by e-mail: Submitted my return at 4 PM EST 4/15/2024. Was rejected at 5:30 PM. No big deal....right. Called "Customer Support/Help" (in quotation marks for a reason, as in SARCASM) at 9 PM and got a recording, "No one is available to help you. CALL BACK IN TWO HOURS." Huh? - As in 11 PM EST. Called again at 10 PM and selected the "Call Me Back" option. Waited until 11:30 PM - 30 minutes before the IRS Cutoff - and waited for 30 minutes until "Yka" called me at 12 AM ON THE DOT - GREAT, NOW I AM LATE - and she condescendingly admonished me for, apparently, being an idiot (FYI - I am NOT technically illiterate) - Gee, were the thousands of other "customers" whose returns did not get filed due to a "glitch" (again, POORLY WRITTEN SOFTWARE) ALSO morons? I don't think so. I then gave "Yka" a piece of my mind whereupon she hung up on me. I finally got it accepted by the IRS at 1:33 AM EST. LATE. I have worked in call centers and can tell you that ANYONE who talked to a client like that and then hung up on them WOULD HAVE BEEN FIRED ON THE SPOT AND THEN WALKED OUT OF THE BUILDING. I have seen it happen more than once. I did NOT use any profanity but I DID take offense to having to take "guff" - not the word I WANT to use - from someone who took TWO HOURS TO DELIVER AN INSULT AFTER THE DEADLINE HAD PASSED. I'll be GOING BACK TO TURBOTAX. AND I WANT MY MONEY BACK. BUYER BEWARE........YOU HAVE BEEN WARNED.

I opted to let an HRBlock agent do my… I opted to let an HRBlock agent do my 23 taxes. She finished and notified me. I went into the program to review and sign and the 2023 return was not listed. The 2022 return was and when I tried to open it, a screen appeared saying the program was not working. I have written over a dozen messages, communicated with three different people without any success. I telephoned HRB three times and spoke with three different people each time spending 4 hours on the phone. The last call they promised to contact me within 5 business days and didn't. I am wondering if a class action suit against this company is not in order.

I have been using H&R block software… I have been using H&R block software for many years. I called customer service today because the software automatically include Form 8995 on the 1040 which has nothing to do with me. I don't have any business. I called several numbers as usual I got kicked around a few numbers and finally the person hang up. There is zero customer service from H&R Block

Found Gulu N Karamchandani to be very… Found Gulu N Karamchandani to be very dishonest and i can evidence that they tried to lie - would not deal with this person