Gets worse every year I'm well-versed in doing taxes, been doing my own for many ears. My 2023 return was complex, and HRB dropped the ball badly. I found a couple of errors in the forms (ALWAYS review the forms manually!). Worse, when I went to file, numerous errors cropped up - bad programming on their part. After fixing the forms manually (AGAIN!) I went to file and HRB tells me I have no free filings left (bloody hell?!). Activation code is correct. Had to pay them $9.95 to e-file. Never again. I'll gladly pay more for TurboTax next year.

Last day of tax filing system and H&R… Last day of tax filing system and H&R Block announces it's filing system is down for maintenance. Didn't bother sharing that when they accepted my payment. How can your system be down on the last day to file return or request extension?

I opted to let an HRBlock agent do my… I opted to let an HRBlock agent do my 23 taxes. She finished and notified me. I went into the program to review and sign and the 2023 return was not listed. The 2022 return was and when I tried to open it, a screen appeared saying the program was not working. I have written over a dozen messages, communicated with three different people without any success. I telephoned HRB three times and spoke with three different people each time spending 4 hours on the phone. The last call they promised to contact me within 5 business days and didn't. I am wondering if a class action suit against this company is not in order.

Website and corporate management is awful. My tax preparer is great despite poor working conditions. My personal tax preparer for more than 20 years is fabulous. H&R Block Corp is incompetent. One of the worst websites I've ever dealt with. Called the local office I use for more than a decade. No answer though it was during business hours the greeting states. Invites me to leave a voice message and then there's no way to do it. It's 17 days til tax filing time. How is there no one there. My understanding is that receptionists in the Edgewater NJ office has been out during the week and no one is answering calls. After writing this called the 800 number for H&R Block corporate office. Chose "leave a message for my tax preparer." Transferred me to customer service told her and she kept insisting for me to make an appointment. Told her No, wanted to leave a message. The office wasn't answering or providing any way to leave a message. She laughed. Told her laughing about this is offensive. She hung up.

If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.