Inaccurate The tax software was so broken that I was unable to file through them. They misquoted the taxes I owed by over $500. I talked with them over the phone 3 or 4 times trying to do my taxes and they were never able to resolve my issue. Every time I spoke with them they recommended me to upgrade my service and told me that I must be entering my information wrong. I contacted them through the bbb to try and resolve my issues with them and were not able to give me a resolution. I will never be using H&R again.

Gets worse every year I'm well-versed in doing taxes, been doing my own for many ears. My 2023 return was complex, and HRB dropped the ball badly. I found a couple of errors in the forms (ALWAYS review the forms manually!). Worse, when I went to file, numerous errors cropped up - bad programming on their part. After fixing the forms manually (AGAIN!) I went to file and HRB tells me I have no free filings left (bloody hell?!). Activation code is correct. Had to pay them $9.95 to e-file. Never again. I'll gladly pay more for TurboTax next year.

I have been using H&R block software… I have been using H&R block software for many years. I called customer service today because the software automatically include Form 8995 on the 1040 which has nothing to do with me. I don't have any business. I called several numbers as usual I got kicked around a few numbers and finally the person hang up. There is zero customer service from H&R Block

I've never had such a bad experience I've never had such an unprofessional person handle my finances. It was almost comical how bad it was. His attitude was alright, he was generally friendly but I had to walk out. After an hour and fifteen minutes we hadn't even started my tax return. He kept inputting information wrong then having to start all over again and kept getting pulled to do other things because of how long it was taking. Simple things like my phone number and social that he had written down, he kept putting in wrong. He was entering my employers address as my own, mispelling common words, and his filing system was a collection of documents scattered on the floor of his work space (some of which he was running over with his computer chair.). I ended up having to walk out, very embarrassing. I've just never had someone that incompetent in charge of something that important and just expect me to be okay with it.

Charged for unecessary option I've been using HR Block since I started filing my own taxes. Tonight, when purchasing the software, I noticed that they automatically charge for an "extended download" feature that I did not select and that I do not lead. Just a warning to others that HR Block has adopted the sludge bull&$^% approach to making money. They are relying on the behavioral economics and human nature to trick people into paying for crap that they do not need. Naturally it is nonrefundable.