If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.

H&R block is one of the worst companies… H&R block is one of the worst companies I have worked with. I had fraudulent activity on my account and disputed and they denied my claim.

I opted to let an HRBlock agent do my… I opted to let an HRBlock agent do my 23 taxes. She finished and notified me. I went into the program to review and sign and the 2023 return was not listed. The 2022 return was and when I tried to open it, a screen appeared saying the program was not working. I have written over a dozen messages, communicated with three different people without any success. I telephoned HRB three times and spoke with three different people each time spending 4 hours on the phone. The last call they promised to contact me within 5 business days and didn't. I am wondering if a class action suit against this company is not in order.

Website and corporate management is awful. My tax preparer is great despite poor working conditions. My personal tax preparer for more than 20 years is fabulous. H&R Block Corp is incompetent. One of the worst websites I've ever dealt with. Called the local office I use for more than a decade. No answer though it was during business hours the greeting states. Invites me to leave a voice message and then there's no way to do it. It's 17 days til tax filing time. How is there no one there. My understanding is that receptionists in the Edgewater NJ office has been out during the week and no one is answering calls. After writing this called the 800 number for H&R Block corporate office. Chose "leave a message for my tax preparer." Transferred me to customer service told her and she kept insisting for me to make an appointment. Told her No, wanted to leave a message. The office wasn't answering or providing any way to leave a message. She laughed. Told her laughing about this is offensive. She hung up.

I've never had such a bad experience I've never had such an unprofessional person handle my finances. It was almost comical how bad it was. His attitude was alright, he was generally friendly but I had to walk out. After an hour and fifteen minutes we hadn't even started my tax return. He kept inputting information wrong then having to start all over again and kept getting pulled to do other things because of how long it was taking. Simple things like my phone number and social that he had written down, he kept putting in wrong. He was entering my employers address as my own, mispelling common words, and his filing system was a collection of documents scattered on the floor of his work space (some of which he was running over with his computer chair.). I ended up having to walk out, very embarrassing. I've just never had someone that incompetent in charge of something that important and just expect me to be okay with it.