Wait It was a short wait when I finally got checked in. I would suggest a more efficient way to get checked in, instead of making everyone stand in line. Behind other folks needing checks cashed or account activity. One person at front and one at window. Maybe a computer kiosk to check in to see a banker. When you finally get to the banker it goes fast as possible. Good services

Loan refinance was simple Loan refinance was simple. Much happier with the interest rate.

Frustrating and chaotic Nancy was great. Very helpful. However, I was given conflicting information by subsequent employees. Too long a story to dictate here. Being told one thing by one employee, and something different the next day. We had to jump through many hoops to hopefully hit the finish line just to be told the finish line hade been moved yet again by underwriting. Final straw was being told we (sellers and buyers) had to drive over an hour to nearest branch for an appointment at 3 PM. When we all got there, nobody was available to help us at 3. In fact, nobody knew we were coming and they were totally unprepared to close this loan. One guy was at lunch, the other in a meeting. We had to wait 20 minutes to get to see someone. I was told I couldn’t bring a personal check or even a cashiers check (after having already been told I could. Fortunately I called ahead just to make sure) and was then told EECU would only accept $6500 in cash. When we handed over the $6500 to the loan guy, he handed it directly to the seller. The seller didn’t want cash, he wanted a check!! Just one small example of it seeming as if the right hand doesn’t know what the left hand is doing. Many instances of conflicting information. And it didn’t seem as if anybody cared. Very very frustrating and confusing transaction. Didn’t need the stress!

EECU has been our bank for decades and… EECU has been our bank for decades and has always gone the extra mile for its members.

Great rate on my original CD Great rate on my original CD, easy to set up a new account and transfer the funds, notifications sent as requested. Overall a very good experience. The reason for my rating of 4 was because there was no second notification of upcoming maturity. I’m certain that’s the industry standard, hoping that you won’t remember and it will rollover at the new lower rate, but wouldn’t it be nice to go above the norm and stand out in the market? I’m guessing they aren’t averse to sending reminders on past due loan payments!