All of the branches have been A1. All of the branches have been well manicured and clean on both the outside and inside. The staff have always been friendly, welcoming, and knowledgeable regarding our wants and needs. A1 service!

EECU Associates were great! EECU Associates made the process very easy. A pleasure and the easiest auto purchase/loan ever.

Great rate on my original CD Great rate on my original CD, easy to set up a new account and transfer the funds, notifications sent as requested. Overall a very good experience. The reason for my rating of 4 was because there was no second notification of upcoming maturity. I’m certain that’s the industry standard, hoping that you won’t remember and it will rollover at the new lower rate, but wouldn’t it be nice to go above the norm and stand out in the market? I’m guessing they aren’t averse to sending reminders on past due loan payments!

The great customer serve we receved and… The great customer serve we receved and they seem to realy care.

Frustrating and chaotic Nancy was great. Very helpful. However, I was given conflicting information by subsequent employees. Too long a story to dictate here. Being told one thing by one employee, and something different the next day. We had to jump through many hoops to hopefully hit the finish line just to be told the finish line hade been moved yet again by underwriting. Final straw was being told we (sellers and buyers) had to drive over an hour to nearest branch for an appointment at 3 PM. When we all got there, nobody was available to help us at 3. In fact, nobody knew we were coming and they were totally unprepared to close this loan. One guy was at lunch, the other in a meeting. We had to wait 20 minutes to get to see someone. I was told I couldn’t bring a personal check or even a cashiers check (after having already been told I could. Fortunately I called ahead just to make sure) and was then told EECU would only accept $6500 in cash. When we handed over the $6500 to the loan guy, he handed it directly to the seller. The seller didn’t want cash, he wanted a check!! Just one small example of it seeming as if the right hand doesn’t know what the left hand is doing. Many instances of conflicting information. And it didn’t seem as if anybody cared. Very very frustrating and confusing transaction. Didn’t need the stress!