Every time I have done business with… Every time I have done business with EECU I have been very pleased with the service and help I have received

Re Financing auto loan We were refinancing an auto loan from Ally and during the process every time we communicated with the finance department we spoke to a different person. If EECU would have the same loan person handle the customer’s application ect. The process would go much better and more timely. It was very frustrating to speak to someone different every time. This was our 6 th auto loan with EECU all the other loans were without delay and confusion. We do appreciate the lower interest rates EECU offers us. Thanks

Frustrating and chaotic Nancy was great. Very helpful. However, I was given conflicting information by subsequent employees. Too long a story to dictate here. Being told one thing by one employee, and something different the next day. We had to jump through many hoops to hopefully hit the finish line just to be told the finish line hade been moved yet again by underwriting. Final straw was being told we (sellers and buyers) had to drive over an hour to nearest branch for an appointment at 3 PM. When we all got there, nobody was available to help us at 3. In fact, nobody knew we were coming and they were totally unprepared to close this loan. One guy was at lunch, the other in a meeting. We had to wait 20 minutes to get to see someone. I was told I couldn’t bring a personal check or even a cashiers check (after having already been told I could. Fortunately I called ahead just to make sure) and was then told EECU would only accept $6500 in cash. When we handed over the $6500 to the loan guy, he handed it directly to the seller. The seller didn’t want cash, he wanted a check!! Just one small example of it seeming as if the right hand doesn’t know what the left hand is doing. Many instances of conflicting information. And it didn’t seem as if anybody cared. Very very frustrating and confusing transaction. Didn’t need the stress!

Great rate on my original CD Great rate on my original CD, easy to set up a new account and transfer the funds, notifications sent as requested. Overall a very good experience. The reason for my rating of 4 was because there was no second notification of upcoming maturity. I’m certain that’s the industry standard, hoping that you won’t remember and it will rollover at the new lower rate, but wouldn’t it be nice to go above the norm and stand out in the market? I’m guessing they aren’t averse to sending reminders on past due loan payments!

EECU. Great Credit Union! EECU has always been a great experience for me whether it was for a loan, depositing a check or asking a question. Because of my pleasant experiences I recently deicide to switch all my accounts to EECU.