Personal rep kept us well informed. We liked having a "personal" rep to talk to. He was very patient with our concerns. We were well informed about the program and what steps were needed to complete the loan. Do recommend Mutual to others. We talked to other Reverse Mortgage brokers. We liked Mutual's long business record and how they administer the loan once it is finalized.

Good experience At first we were very frustrated. Our first agent up and quit without any notification and our file was misplaced. We called the manager who sent us to another agent, who found our file, and then forwarded us onto Joe Forkner who was our savior. When he took over our file the loan proceeded fairly smoothly. We appreciate Joe's help, and knowledge to push us through to the end. I believe it would assist the application process if there was a loan packet sent to the customer informing the customer all paperwork required for the succession of the loan.

Rebecca Weiskittel resolved all our roadblocks Rebecca Weiskittel was extremely helpful in steering us through the Reverse Mortgage process. Our case was unusual because we have a townhouse in a condminium not approved by FHA plus there were potential clouds on the title. Ms Weiskettel understood the problems precisely and guided us though the solutions.We now have monetized our equity into substantial tax-free monthly income, thanks to her.

Kudos to one of your BEST Employees Hi my name is Lisa & I had the most Wonderful experience working with Mutual of Omaha. My Loan Officer was Jonathan Pack. I'm compelled to write a review for him because he is such an Incredible person. He was very helpful in answering all my questions & explaining things I didn't understand. His bubbly personality exuded in every conversation & he always called me back the same day to assist me in whatever I needed. Jonathan was so genuine & down to earth that he made me feel like I was a part of the family. Thank you Jonathan for making my experience so pleasant & 1 of the best I've ever had. You are an Exceptional person & Mutual Of Omaha should be Proud to have U as an employee.

Outstanding Service and Assistance Kim, did a wonderful job managing our reverse mortgage experience. She was just a phone call away for questions and help. A dedicated individual with a great personality. A definite asset to your corporation and a willingness to assist, not often found in the Customer Service area of major corporations today. She did an excellent job of keeping the process moving and keeping us informed at the same time. I can't say enough about Kim. Each individual we came in contact with were professional and always willing to assist. I hope to refer other candidates to Mutual of Omaha based on the service we received. Gene & Paul