Karla Boyd
USGood experience At first we were very frustrated. Our first agent up and quit without any notification and our file was misplaced. We called the manager who sent us to another agent, who found our file, and then forwarded us onto Joe Forkner who was our savior. When he took over our file the loan proceeded fairly smoothly. We appreciate Joe's help, and knowledge to push us through to the end. I believe it would assist the application process if there was a loan packet sent to the customer informing the customer all paperwork required for the succession of the loan.
Tom and Barbara Bowman
USIt was a great experience It was a great experience. Working with Angie was perfect. She is very knowledgeable about the Reverse Mortgage. She helped us through all our questions and concerns. Always available when we needed her. Everyone else involved were extremely helpful, knowledgeable and pleasant to work with. Our appraiser, the notary and Angie. All very professional.
Robert Lucas
USPersonal rep kept us well informed. We liked having a "personal" rep to talk to. He was very patient with our concerns. We were well informed about the program and what steps were needed to complete the loan. Do recommend Mutual to others. We talked to other Reverse Mortgage brokers. We liked Mutual's long business record and how they administer the loan once it is finalized.
Henry Camp
USWas an interesting learning experiences Was an interesting learning experience but to understand what a reverse mortgage is and how it works was needed. Did take longer than expected but now looking back at process and totally understand it I have no issues. It’s not something to rush through since you need to understand what it cost and how it works. Yes there are pros and cons so rushing thou it would have been a mistake
Michael
USTrustworthy Guidance While it is a complicated process the folks at Mutual of Omaha put us at ease and never got tired of explaining the nuances of the loan and detail questions we had. We felt we were given a highly tailored loan that fit all of our needs at that time. Other companies were so hard sell we felt something was wrong with reverse mortgages. Mutual of Omaha reverse mortgage group provided what seems like a hundred hours of hands on guidance. Highly recommend Mutual of Omaha.