Donnelly W. Hadden
GBRebecca Weiskittel resolved all our roadblocks Rebecca Weiskittel was extremely helpful in steering us through the Reverse Mortgage process. Our case was unusual because we have a townhouse in a condminium not approved by FHA plus there were potential clouds on the title. Ms Weiskettel understood the problems precisely and guided us though the solutions.We now have monetized our equity into substantial tax-free monthly income, thanks to her.
Janice Sheets
GBVery easy process. Troy was great! Troy Casalone took great care and explained everything to me. I was very comfortable with him as I had no idea what to expect. Very professional and he explained each step.
Jackie Francis
GBBlanca is number one. Blanca was so attentive and helpful through the whole procress. When I called her if she wasn't available she got right back to me. Made sure I was understanding the whole procedure and answered all my questions. Her processor was also above and beyond. They made the whole process easy and reassuring. We closed quickly and funds were received quickly.
PAUL
GBOutstanding Service and Assistance Kim, did a wonderful job managing our reverse mortgage experience. She was just a phone call away for questions and help. A dedicated individual with a great personality. A definite asset to your corporation and a willingness to assist, not often found in the Customer Service area of major corporations today. She did an excellent job of keeping the process moving and keeping us informed at the same time. I can't say enough about Kim. Each individual we came in contact with were professional and always willing to assist. I hope to refer other candidates to Mutual of Omaha based on the service we received. Gene & Paul
Karla Boyd
GBGood experience At first we were very frustrated. Our first agent up and quit without any notification and our file was misplaced. We called the manager who sent us to another agent, who found our file, and then forwarded us onto Joe Forkner who was our savior. When he took over our file the loan proceeded fairly smoothly. We appreciate Joe's help, and knowledge to push us through to the end. I believe it would assist the application process if there was a loan packet sent to the customer informing the customer all paperwork required for the succession of the loan.