Rahul Goel
GBGreat customer service Great customer service. I bought a $750 robot vacuum from Walmart when rakuten was giving 12% through that Website. Somehow Walmart's system didn't catch that it came through Rakuten. Still Rakuten decides to give me the bonus. Took around 2 months but it was good to know they cared and it was important for them to try to resolve customer issues
Ethes
GBRakuten was once amazing but there are much better options out there Rakuten was once amazing. Over the past few years the app and the service has gone downhill. Previously all trips were captured and the process was great! Over the last few years, not all shopping trips are captured and manually following up has become increasingly time consuming. It’s not worth a few cents. Reaching out to customer service is mediocre at best. The process to get a reward for a shopping trip that wasn’t automatically identified is tedious and customer service provides canned responses with no real way to escalate or resolve. Note for potential users-Don’t use ANY coupons or promotions because that invalidates the slim possibility of having a reward for your (already tracked data) shopping.
Dan
GBRakuten is pretty good most of the time Rakuten can save you money, on things you were buying anyway, though problems do crop up sometimes. Recently, I made a large purchase and they undid my cashback after the 30-day return period had passed on my purchase. The cashback had been shown as earned. I followed all of the rules as to categories and exclusions. They eventually agreed to fix it, but I would suggest keeping an eye on any larger cashbacks.
Patricia
GBI have been with Rakuten since it was… I have been with Rakuten since it was Ebates and I love it. It's incredibly easy to use it online but instore is a different matter, I'm lost in knowing how to use it. Luckily I shop online more than I shop in brick & mortar stores.
Sunnie
GBI love shopping with Rakuten I love shopping with Rakuten! Not only do they bring me to my specific shopping sites promptly, but they also make helpful suggestions for other sites I might otherwise not have considered. Plus all that, the cash back each quarter certainly helps my budget. Way to go Rakuten!