Nunnie
GBGreat Customer Service Great Customer Service! Very helpful and explained everything I had to do through email. Easy directions. My account is now updated with missing cash back. Thank you Rakuten!
Patricia
GBI have been with Rakuten since it was… I have been with Rakuten since it was Ebates and I love it. It's incredibly easy to use it online but instore is a different matter, I'm lost in knowing how to use it. Luckily I shop online more than I shop in brick & mortar stores.
Wei Chen Teng
TWamazing customer service Zee gave amazing customer service, both speedy and extremely helpful after I lost my earring!! Astrid and Miyu kindly replaced it which they didn't have to do so I really appreciate the generosity! Zee even gave me tips on how to keep it better secured next time. A happy customer :)
Matt z chan
GBAmazing customer service! Thanks Ted!! Rakuten has been an amazing addition to my shopping experience. The deals are great and the rewards are amazing. Recently I had gone through a series of bugs or glitches with the automated claim, but each time the Rakuten team has been quick to resolve each and every one of them professionally and with kindness. I highly recommend this service. The staff is amazing!
Rahul Goel
GBGreat customer service Great customer service. I bought a $750 robot vacuum from Walmart when rakuten was giving 12% through that Website. Somehow Walmart's system didn't catch that it came through Rakuten. Still Rakuten decides to give me the bonus. Took around 2 months but it was good to know they cared and it was important for them to try to resolve customer issues