Yurika
GBThey take cash back away from you They take cash back away from you! If you do not track it, you will lose money without realizing. I ordered a smartphone from Samsung and received $90 in cash back in January. Today I look that cash back has been mysteriously changed to $22. I had taken a screenshot of my previously received cash back because I knew that they do this.
Allison Pitt
GBExcellent customer service Excellent customer service. Super responsive to outreach and very prompt in handling issues without back and forth
Ethes
GBRakuten was once amazing but there are much better options out there Rakuten was once amazing. Over the past few years the app and the service has gone downhill. Previously all trips were captured and the process was great! Over the last few years, not all shopping trips are captured and manually following up has become increasingly time consuming. It’s not worth a few cents. Reaching out to customer service is mediocre at best. The process to get a reward for a shopping trip that wasn’t automatically identified is tedious and customer service provides canned responses with no real way to escalate or resolve. Note for potential users-Don’t use ANY coupons or promotions because that invalidates the slim possibility of having a reward for your (already tracked data) shopping.
Dan
GBRakuten is pretty good most of the time Rakuten can save you money, on things you were buying anyway, though problems do crop up sometimes. Recently, I made a large purchase and they undid my cashback after the 30-day return period had passed on my purchase. The cashback had been shown as earned. I followed all of the rules as to categories and exclusions. They eventually agreed to fix it, but I would suggest keeping an eye on any larger cashbacks.
Nunnie
GBGreat Customer Service Great Customer Service! Very helpful and explained everything I had to do through email. Easy directions. My account is now updated with missing cash back. Thank you Rakuten!