Rakuten.com (USA)

800 Concar Dr, 94402, San Mateo, United States
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4.40
Based on 20 Reviews

5

80.00%

4

5.00%

3

0.00%

2

5.00%

1

10.00%
About Rakuten.com (USA)

What is Rakuten Rewards? Rakuten Rewards is a Cash Back website that pays users for shopping at select stores. We are one of the biggest Cash Back companies in the world, and we have been making the e-shopping experience more enjoyable since 1997. We have over 10,000 employees, over 17 million U.S. members, and over $3.7 billion distributed in Cash Back, making us an established, trusted program on the e-commerce scene. Rakuten headquarters is located in Tokyo. How does Rakuten work? Getting Cash Back rewards from Rakuten is easy. Simply sign up for a free account, and then start shopping on the Rakuten website, through the Rakuten app, or by downloading the Rakuten browser extension. Money gets added to your Cash Back balance when you shop at an affiliate store. You can then get paid via PayPal or check. If it seems too good to be true, here’s how it works: Companies in Rakuten’s affiliate network pay us commissions whenever one of our members shops with them, and we share those commissions with you as Cash Back. How is Rakuten different? The word “rakuten” means “optimism” in Japanese. It's a word that defines the way Rakuten operates, from the opportunities we provide our members to the brands we affiliate with. We are different because we want to make spending money a more rewarding experience for all our members. Membership is completely free and there’s no limit to how much money you can earn in Cash Back. There are also no rebate forms you need to mail in and there’s no complicated points system that hides how much money you’ve actually earned. We do as we promise and pay you in cash, which is why Rakuten is a global leader on the e-commerce scene. What stores can you shop at? Many stores and companies are part of the Rakuten affiliate network, from big-box stores such as Target and Walmart to websites such as Hotels.com and Upwork.com. Rakuten is expanding to all sorts of businesses so you can make money while eating at restaurants, planning trips, and fixing your car. Download the browser extension, Rakuten Cash Back Button, if you want to stay up to date on all the stores you can earn Cash Back with. It will highlight available offers in search results and alert you to store sites that are part of the affiliate network. When will I get Cash Back? Rakuten members get their earned Cash Back every three months. Stores will verify with us that the order was complete when you purchase with them, which can take a few hours to a few days, depending on the store. Once the purchase is verified, we’ll let you know Cash Back has been added to your account. Any order that’s still pending on payday will be added to the next payment cycle. Shop All Brands Shop Coupons & Promos Read All Reviews

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Patricia
US

I have been with Rakuten since it was… I have been with Rakuten since it was Ebates and I love it. It's incredibly easy to use it online but instore is a different matter, I'm lost in knowing how to use it. Luckily I shop online more than I shop in brick & mortar stores.

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Rahul Goel
US

Great customer service Great customer service. I bought a $750 robot vacuum from Walmart when rakuten was giving 12% through that Website. Somehow Walmart's system didn't catch that it came through Rakuten. Still Rakuten decides to give me the bonus. Took around 2 months but it was good to know they cared and it was important for them to try to resolve customer issues

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Louise
TW

Been using it since 2016, would recommend. Been using it since 2016, no unsolvable problem so far. Ran into a couple times when purchase weren't recorded, but customer service were mostly helpful. Would recommend. One downside I can think of is that their cashback aint always the highest, but other than that, good job!!

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Dan
US

Rakuten is pretty good most of the time Rakuten can save you money, on things you were buying anyway, though problems do crop up sometimes. Recently, I made a large purchase and they undid my cashback after the 30-day return period had passed on my purchase. The cashback had been shown as earned. I followed all of the rules as to categories and exclusions. They eventually agreed to fix it, but I would suggest keeping an eye on any larger cashbacks.

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Wei Chen Teng
TW

amazing customer service Zee gave amazing customer service, both speedy and extremely helpful after I lost my earring!! Astrid and Miyu kindly replaced it which they didn't have to do so I really appreciate the generosity! Zee even gave me tips on how to keep it better secured next time. A happy customer :)

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