MARY MASKAL
GBMajor Issue with Temu and Rakuten I've had a major issue with Rakuten and Temu, with 15 orders on Temu that I've not received my cash back. Initially, I submitted to Rakuten and got a response that they never received the cash back from Temu. Temu has been no help, and I cannot find any way to email or call Rakuten. Rakuten needs to fix this with Temu and provide a way to contact them via email or phone.
Andrew
GBGood customer service Have been using rakuten for cash back for some years and they've all tracked pretty well and love they auto send you checks when conditions are met so I don't have to constantly keep track of things. Today I noticed one of my cash back didn't get credited. I reached out to customer service and they were able to resolve it right away. I was pleasantly surprised at how easy they are to work with. This is the reason for my review today.
Brian and Kimberly Endicott
GBGreat app, easy to use, good company, needs to add scanning store receipts. When shopping online, it was a simple and easy process to use the Rakuten to get coupons and discounts and cash back and we already received our first check! The only thing I really don't like about it is that I would have to enter my credit card or debit card to get instore shopping coupons and cash back and I am worried about the security of doing that. I wish they would add a function to scan store receipts to get cash back on instore purchases instead of risking security of my credit card or debit card. Scanning store receipts is a lot safer and easier for the consumer.
Wei Chen Teng
TWamazing customer service Zee gave amazing customer service, both speedy and extremely helpful after I lost my earring!! Astrid and Miyu kindly replaced it which they didn't have to do so I really appreciate the generosity! Zee even gave me tips on how to keep it better secured next time. A happy customer :)
Marisa
GBLove Rakuten Love earning money back for my purchases. So easy to activate for online shopping and in store shopping.