MARY MASKAL
GBMajor Issue with Temu and Rakuten I've had a major issue with Rakuten and Temu, with 15 orders on Temu that I've not received my cash back. Initially, I submitted to Rakuten and got a response that they never received the cash back from Temu. Temu has been no help, and I cannot find any way to email or call Rakuten. Rakuten needs to fix this with Temu and provide a way to contact them via email or phone.
CAROL GONZALEZ
GBSo if I am going to shop online and can… So if I am going to shop online and can get cash back why shouldn't I? I have used it for purchases of everything from clothing, jewelry and even a home appliance. Very glad to have that extra money for my budget when I get my rebate even though one of my resolutions for 2024 is to be may more thoughtful about my spending.
Louise
TWBeen using it since 2016, would recommend. Been using it since 2016, no unsolvable problem so far. Ran into a couple times when purchase weren't recorded, but customer service were mostly helpful. Would recommend. One downside I can think of is that their cashback aint always the highest, but other than that, good job!!
Matt z chan
GBAmazing customer service! Thanks Ted!! Rakuten has been an amazing addition to my shopping experience. The deals are great and the rewards are amazing. Recently I had gone through a series of bugs or glitches with the automated claim, but each time the Rakuten team has been quick to resolve each and every one of them professionally and with kindness. I highly recommend this service. The staff is amazing!
Andrew
GBGood customer service Have been using rakuten for cash back for some years and they've all tracked pretty well and love they auto send you checks when conditions are met so I don't have to constantly keep track of things. Today I noticed one of my cash back didn't get credited. I reached out to customer service and they were able to resolve it right away. I was pleasantly surprised at how easy they are to work with. This is the reason for my review today.