Marisa
GBLove Rakuten Love earning money back for my purchases. So easy to activate for online shopping and in store shopping.
J P
GBCustomer service is fantastic Customer service is fantastic! They replied to my email within 24hrs including an explanation how my issue would be resolved. I'm a customer of Ebates/Rakuten since 2000 and I have always had good experiences using this company. I would recommend this company if your looking to save using the stores you love to shop and experience saving by trying new stores.
Allison Pitt
GBExcellent customer service Excellent customer service. Super responsive to outreach and very prompt in handling issues without back and forth
MARY MASKAL
GBMajor Issue with Temu and Rakuten I've had a major issue with Rakuten and Temu, with 15 orders on Temu that I've not received my cash back. Initially, I submitted to Rakuten and got a response that they never received the cash back from Temu. Temu has been no help, and I cannot find any way to email or call Rakuten. Rakuten needs to fix this with Temu and provide a way to contact them via email or phone.
Dan
GBRakuten is pretty good most of the time Rakuten can save you money, on things you were buying anyway, though problems do crop up sometimes. Recently, I made a large purchase and they undid my cashback after the 30-day return period had passed on my purchase. The cashback had been shown as earned. I followed all of the rules as to categories and exclusions. They eventually agreed to fix it, but I would suggest keeping an eye on any larger cashbacks.