Andrew
GBGood customer service Have been using rakuten for cash back for some years and they've all tracked pretty well and love they auto send you checks when conditions are met so I don't have to constantly keep track of things. Today I noticed one of my cash back didn't get credited. I reached out to customer service and they were able to resolve it right away. I was pleasantly surprised at how easy they are to work with. This is the reason for my review today.
J P
GBCustomer service is fantastic Customer service is fantastic! They replied to my email within 24hrs including an explanation how my issue would be resolved. I'm a customer of Ebates/Rakuten since 2000 and I have always had good experiences using this company. I would recommend this company if your looking to save using the stores you love to shop and experience saving by trying new stores.
Dan
GBRakuten is pretty good most of the time Rakuten can save you money, on things you were buying anyway, though problems do crop up sometimes. Recently, I made a large purchase and they undid my cashback after the 30-day return period had passed on my purchase. The cashback had been shown as earned. I followed all of the rules as to categories and exclusions. They eventually agreed to fix it, but I would suggest keeping an eye on any larger cashbacks.
CAROL GONZALEZ
GBSo if I am going to shop online and can… So if I am going to shop online and can get cash back why shouldn't I? I have used it for purchases of everything from clothing, jewelry and even a home appliance. Very glad to have that extra money for my budget when I get my rebate even though one of my resolutions for 2024 is to be may more thoughtful about my spending.
Brian and Kimberly Endicott
GBGreat app, easy to use, good company, needs to add scanning store receipts. When shopping online, it was a simple and easy process to use the Rakuten to get coupons and discounts and cash back and we already received our first check! The only thing I really don't like about it is that I would have to enter my credit card or debit card to get instore shopping coupons and cash back and I am worried about the security of doing that. I wish they would add a function to scan store receipts to get cash back on instore purchases instead of risking security of my credit card or debit card. Scanning store receipts is a lot safer and easier for the consumer.