Very short wait to connect with a human… Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to understand, knowledgeable and gave clear easy to follow directions.

First of all First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a very pleasant start. The representative was very knowledgeable and answered my questions without hesitation. I am very pleased with Bank5 Connect, which is why I continued to roll-over my investment.

Redeem CD Gave instructions to redeem CD a few days after term. Called in and advised CSR you terminate and gave reason that better rate available. Sent in secure message as instructed. Received message today call Connect 5. Wanted to know reason for termination. Second time advised better rates available. Finally received funds a week after initial request.

Account Closure/Opening I was attempting to close one account and move the funds to another. The process was incomplete, and I received an error message indicating I had been logged out. I sent an email explaining what happened and asked for assistance to be sure what I wanted to accomplish was actually accomplished. A representative responded in a timely manner.

Extremely unfriendly user interface Extremely unfriendly user interface. Very primitive, and counterintuitive. Many tasks are hard to do - for example I spent a lot of time figuring out how to communicate with customer support and had to use phone for this purpose. Also, it's not clear how to see transactions. This is the worst web interface I've ever seen, seriously. You have to replace your web team.