People were very helpful and knowledgeable. Fast responses The customer service people were very helpful. I used video chat, phone calls I believe, and online chat. All were quick and helpful. The process itself had some glitches. That is the reason I had to contact the customer help center. From there on things went fairly smoothly

Account Closure/Opening I was attempting to close one account and move the funds to another. The process was incomplete, and I received an error message indicating I had been logged out. I sent an email explaining what happened and asked for assistance to be sure what I wanted to accomplish was actually accomplished. A representative responded in a timely manner.

Very short wait to connect with a human… Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to understand, knowledgeable and gave clear easy to follow directions.

I should be able to transact by phone… I should be able to transact by phone not waste a phone call wait time only to be told to send an email

I gave Bank5 a high rating because I… I gave Bank5 a high rating because I could always get a real person on the phone, they were always responsive and had answers. I had the ability to go online and check on my accounts and investments. They consistently sent me updates about upcoming dates such as date of maturity for CD's, growth 'To Date' etc.