I gave Bank5 a high rating because I… I gave Bank5 a high rating because I could always get a real person on the phone, they were always responsive and had answers. I had the ability to go online and check on my accounts and investments. They consistently sent me updates about upcoming dates such as date of maturity for CD's, growth 'To Date' etc.

Customer service! Customer service has been truly first class, super responsive. Thank you!

Setting up my account was not difficult... Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through the process, and was very prompt in responding when I needed direction in making the transfer of funds to my new account. Thanks again, Simone!

Account Closure/Opening I was attempting to close one account and move the funds to another. The process was incomplete, and I received an error message indicating I had been logged out. I sent an email explaining what happened and asked for assistance to be sure what I wanted to accomplish was actually accomplished. A representative responded in a timely manner.

People were very helpful and knowledgeable. Fast responses The customer service people were very helpful. I used video chat, phone calls I believe, and online chat. All were quick and helpful. The process itself had some glitches. That is the reason I had to contact the customer help center. From there on things went fairly smoothly