Customer service! Customer service has been truly first class, super responsive. Thank you!

I have been with Bank5 Connect for a… I have been with Bank5 Connect for a very long time and will never leave. If I do have an issue, which is practically never, it is addressed quickly. Thanks to Bank5.

First of all First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a very pleasant start. The representative was very knowledgeable and answered my questions without hesitation. I am very pleased with Bank5 Connect, which is why I continued to roll-over my investment.

No Pleased This online bank offers very little in the way of managing a maturing CD. There's no way to indicate what you want to do at maturity, or where to transfer your funds at maturity. Only by calling them did i find out that you must send them a secure email with instructions, bank routing and account numbers, etc., for where you want your money to go. This is ridiculous. They didn't even have the account information for the funds source I used to set-up and fund the CD. Not good.

Extremely unfriendly user interface Extremely unfriendly user interface. Very primitive, and counterintuitive. Many tasks are hard to do - for example I spent a lot of time figuring out how to communicate with customer support and had to use phone for this purpose. Also, it's not clear how to see transactions. This is the worst web interface I've ever seen, seriously. You have to replace your web team.