Very short wait to connect with a human… Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to understand, knowledgeable and gave clear easy to follow directions.

Setting up my account was not difficult... Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through the process, and was very prompt in responding when I needed direction in making the transfer of funds to my new account. Thanks again, Simone!

People were very helpful and knowledgeable. Fast responses The customer service people were very helpful. I used video chat, phone calls I believe, and online chat. All were quick and helpful. The process itself had some glitches. That is the reason I had to contact the customer help center. From there on things went fairly smoothly

I gave Bank5 a high rating because I… I gave Bank5 a high rating because I could always get a real person on the phone, they were always responsive and had answers. I had the ability to go online and check on my accounts and investments. They consistently sent me updates about upcoming dates such as date of maturity for CD's, growth 'To Date' etc.

Extremely unfriendly user interface Extremely unfriendly user interface. Very primitive, and counterintuitive. Many tasks are hard to do - for example I spent a lot of time figuring out how to communicate with customer support and had to use phone for this purpose. Also, it's not clear how to see transactions. This is the worst web interface I've ever seen, seriously. You have to replace your web team.