Setting up my account was not difficult... Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through the process, and was very prompt in responding when I needed direction in making the transfer of funds to my new account. Thanks again, Simone!

I should be able to transact by phone… I should be able to transact by phone not waste a phone call wait time only to be told to send an email

I have been with Bank5 Connect for a… I have been with Bank5 Connect for a very long time and will never leave. If I do have an issue, which is practically never, it is addressed quickly. Thanks to Bank5.

First of all First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a very pleasant start. The representative was very knowledgeable and answered my questions without hesitation. I am very pleased with Bank5 Connect, which is why I continued to roll-over my investment.

Responsive to customer requests. I asked for an ACH transfer of an account to a different bank. I needed the transfer to happen in two different transactions. Bank5 was very helpful, and processed the request. Other banks I've dealt with have been far less helpful.