Very short wait to connect with a human… Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to understand, knowledgeable and gave clear easy to follow directions.

No Pleased This online bank offers very little in the way of managing a maturing CD. There's no way to indicate what you want to do at maturity, or where to transfer your funds at maturity. Only by calling them did i find out that you must send them a secure email with instructions, bank routing and account numbers, etc., for where you want your money to go. This is ridiculous. They didn't even have the account information for the funds source I used to set-up and fund the CD. Not good.

People were very helpful and knowledgeable. Fast responses The customer service people were very helpful. I used video chat, phone calls I believe, and online chat. All were quick and helpful. The process itself had some glitches. That is the reason I had to contact the customer help center. From there on things went fairly smoothly

Easy online banking Easy online banking. Great interest rates.

Setting up my account was not difficult... Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through the process, and was very prompt in responding when I needed direction in making the transfer of funds to my new account. Thanks again, Simone!