First of all First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a very pleasant start. The representative was very knowledgeable and answered my questions without hesitation. I am very pleased with Bank5 Connect, which is why I continued to roll-over my investment.

No Pleased This online bank offers very little in the way of managing a maturing CD. There's no way to indicate what you want to do at maturity, or where to transfer your funds at maturity. Only by calling them did i find out that you must send them a secure email with instructions, bank routing and account numbers, etc., for where you want your money to go. This is ridiculous. They didn't even have the account information for the funds source I used to set-up and fund the CD. Not good.

Very short wait to connect with a human… Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to understand, knowledgeable and gave clear easy to follow directions.

FANTASTIC CUSTOMER SERVICE AND RATES My first experience and I couldn't had asked for better professionalism, customer relations, and positive energy. I hope they can stay with great rates and keep the attitude I was given. I want to stay around awhile.

Setting up my account was not difficult... Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through the process, and was very prompt in responding when I needed direction in making the transfer of funds to my new account. Thanks again, Simone!