I spoke to Chi I spoke to Chi, I hope 🙏 that is how she spells her name. I had a great Customer service experience with her and she helped tremendously with my issue.

NetSpend is the best I've been using this service for a few years now and have been very happy with their service and how quickly they have handled any disputes and even having my info hacked once. They got my money back very quickly, which surprised me, I thought it was gone. Disputes with online orders were handled even quicker. I would recommend NetSpend to all of my friends and anyone else who asked my opinion. I give 5 stars always.

I had recent incidents where I had 2 charges to my account for two separate amounts and state locations. I am fairly new to Netspend, but Fraud & Loss were able to detect that these were not mine. -

LATE PAYMENT My payment was due on the 29th.(that's 2 days early) that's why I use your card.But I didn't received my payment until the 30th.Also you didn't put it in my account until after 3pm. I had to pay late fee's!

I love how easy the app is to use and… I love how easy the app is to use and the convenience of transferring to another card using flash pay ID or debit card. However, I do not like the fees I’ve had to pay. In just this month along, I’ve spent nearly $80 in fees due to being charged $1.95 per debit. It’s outrageous!