kenneth price
GBGood start - bad finish My salesperson was very attentive and responsive during the "sell" phase of the transaction. Communication became poor as we approached closing . At closing I was told about all the follow up I would get starting that same day . It was 10 days before I heard anything from anyone - - I was actually ghosted which was not a very secure feeling .
Charles
GBAll aspects of process were carefully… All aspects of process were carefully guided by my primary contact. However the process was very slow from fast start to snail finish. Paperwork and consultations were rgular and timely but aprasials were expensive and slow to get. Reverse financing was frustratingly slow taking six months to finish.
Raymond Brock
GBThe Finance of America service has…really saved our lives! The Finance of America service has proved to be the most helpful program for our situation. The stress of health issues combined with financial stress was unbearable. The relief of this program will allow us to live our lives day to day without additional worry while meeting our needs. We now are able to get repairs and replacement fixtures as they come along instead of having to wonder how we would pay for them. The Finance of America team were awesome to us to complete the process. Sincerely, the Brock's.
ANDY AND PAM LAGASSE
GBFinance of America Reverse is a lesson… Finance of America Reverse is a lesson in who NOT to trust with your future. I have had to deal with your "Loss Draft Department" for MONTHS trying to get them to send back the roofing contractors money from my insurance company for MONTHS!!! Ive spoken with managers who lie about returning calls. I have filed a complaint with the Arizona Attorney Generals Office and will warn everyone to AVOID this corrupt company at all costs.
Sandra
GBWorst Business Experience in all my 65… Worst Business Experience in all my 65 years! Rampant incompetence and disorganization! TOTAL LACK of CUSTOMER CONCERN. Loan Officer simply a messenger to try to smooth over all the misinformation. No Process or Procedures. Contacted them in Feb- they missed end of April, May close dates and did not fund until 6/3! Constant paper chase too often find Not Needed! Lots of Equity in my home✅ excellent credit (738)✅ verifiable income✅ 65✅ WORST NIGHTMARE BUSINESS TRANSACTION EVER!!!! At one point wanted two people to swear my deceased wife of Four years never was married to anyone else nor had kids!!!! (I couldn’t make this up!) then decided not necessary. Notary had to come out twice on regular papers because he missed a couple pages!!! Why you ask didn’t I go somewhere else? Because once you start this nightmare you are pretty much committed- you will have already sent them a forest or two of useless paper! Your appraisal and some other docs will expire and you will have to pay Again for these! ***AAG is now part of FINANCE OF AMERICA***** RUN!!!!!! AWFUL EXPERIENCE!!!