AL
GBExcellence In Customer Service I spoke to a member rep on the phone and he was professional, clear, and knowledgeable. He also followed up with me a few days later to make sure everything was implemented as expected for my bump-up CD. Good to know I am in excellent hands at First Tech.
Ankit
GBExcellent Customer Services. Excellent Customer Services. My query was resolved within minutes and am totally satisfied with the resolution.
Federico Lozano
GBWell the Professionalism the… Well the Professionalism the explanation and answer to all my questions the comfort level the people at first credit made me feel felt right at home
Gary Silvestri
GBTWO THUMBS DOWN I have a truck loan & the customer service is HORRIBLE, wait times are through the roof. Definitely would look elsewhere before signing a loan with this institution.
Frank
GBPenalized for paying too much money, too early I took out a loan 3 months ago. I have been playing 4x's the minimum loan payment the beginning of each month. Last month I made my third payment and they received it the day new billing cycle closed. December 2nd. They applied it to the previous month (November's bill) and charged me a $25 penalty. I asked if they could remove it since it was a payment that could cover 3 months of payments by itself and was paid early. They apologized but said the answer was "no, the system won't allow us to remove the penalty) Do not recommend using an institution that is this handicapped by they technology they chose to implement.