Luz was Wonderful Luz was Wonderful. Luz was charming, extremely upbeat personality, expedient, professional, precise, clear explanation on handling My questions, resolved My issues. I could tell Luz would resolve My request however long it was going to take. Excellent Representation For Supervisor And Company! Luz deserves higher reward, compliment possible.

Martinez Kay, was wonderful, with all of her help and options. We were scared to have gotten behind out first time in quite a long time. And she worked with us very quickly and helped to resolve and better manage our payments options. Thank you Kay! I will never ever forget your voice and sincere care.. Maria and Joe Martinez

biweekly I wanted to set it up so we made biweekly payments, but in order to do that you had to make a whole extra payment. Why an extra payment is needed to set up bi weekly payments if I'm already up to date on my payments is ridiculous.

Attentive to my Question My question involved my escrow account and the direction of a recent check sent to Servbank. Vada who was very attentive to my problem, recognized the issue. She was able to redirect those funds into my escrow and request an Escrow analysis for me. Thank you Servbank.

Contradictory staff! I've sent money for recast, instead of depositing it into the principal they took a big chunk of it and paid for my FUTURE monthly payments. Spending people's money against their wishes is a crime! I've called and emailed about 100 times (no exaggerating) since December, every single person gives me a different answer from the previous one. I don't know how/where these people get trained for their "jobs". If you're reading this from Servbank, don't send me that email address, instead reply to the oen of the many that I've already sent!