I spoke with Kay about my account I spoke with Kay about my account, she was extremely friendly, knowledgeable and down to earth!, she was able to handle all of my questions and concerns quickly, efficiently and professionally. Awesome work kay!

Kay was a pleasure to speak to. Kay was a pleasure to speak to. She was friendly, very helpful, and was able to answer any questions that I had, and she had a tereffic phone presence. It not easy to convey excellent customer service and not sound fake or patronizing. Kay was extremely genuine.

I'm fully disabled and my partner… I'm fully disabled and my partner supports myself and our child. I have been in and out of the hospital, weeks at a time for the last 3 years. My partner had to utilize FMLA days to keep his job but did not get paid. He had a heartache during this time from the stresses. I sent a request for a partial claim, forbearance or any thing to help us get caught up. We were late on a few payments but still made them. In October 2023 we were offered a trial from 10/23-01/24 to pay and show we were able to make consistent payments. I made our payments each month and I made sure to verify on the phone with their reps that as long as the payments were made by the last of each month. It would be considered as paid. I can't emphasize enough how many times I called to confirm this, each time being told yes, it was fine. Dec 2023 I tried to make my payment, it was a Saturday and the self service line wouldn't accept payment. Sunday, they were closed. Monday was New Years Day and they were closed. First thing on Tues I called to make sure my payment could be posted immediately. I was told that I defaulted because it was now Jan 2nd. There was much more involved after this because I would never jeopardize my home. I was sent a hardship package to fill out and hopefully get us caught up. The underwriters denied helping us and instead were told to pay $11k or we'd go into forbearance. I spoke with the customer service representatives again, and I was told if we could get caught up from missing payments from 10/23 to current, we'd be ok. Please keep in mind, I have canceled checks showing payments cashed by them, but no where was the money applied. In April I had another rep state over and over to me nothing was due until the past payments were caught up and then the new amount would begin. I asked the rep so many times to confirm because of the incorrect info I'd been given, to which she indeed stated this was correct. I made a partial payment on 04/08 for $1500 of $1850 due and told her I'd make a larger payment of $1000 to try to catch up. I received documents today that we are now in the foreclosure process and wont allow me to make any more payments! All of the conversations should have been recorded and I'd like to know how this is legal, never mind terrible business. A side note, our home has almost $300000 equity in it. I will be in touch with HUD/FHA/Fannie May, and the actual lender. My advice DO NOT UTILIZE this company if you can help it. TAKE NOTES OF ALL CORRESPONDENCE. THEY ARE A BUSINESS AND REALLY HAVE NO INTEREST IN HELPING CUSTOMERS WHO ARE TRYING TO MAKE GOOD ON THEIR LOANS.

Kirsti Schleicher Kirsti Schleicher, VP of customer experience is an absolute pleasure! She went out of her way to help me with a problem I was having. I am so grateful for her kindness and prompt response! What a wonderful asset she is to this company!

It has been a very frustrating experience. It has been a very frustrating experience inheriting ServBank as a mortgage lender. The calculations on my Escrow account are missing the prior numbers for their analysis. They need to have my prior Property Tax and Home Insurance numbers in order to be accurate. Without these numbers, it shows a significant shortage and my mortgage increases 64%, when nothing has changed with my mortgage. My insurance down $1,127, and my property taxes went up $60 for the year. If anything, my mortgage should be going down, not up.