It has been a very frustrating experience. It has been a very frustrating experience inheriting ServBank as a mortgage lender. The calculations on my Escrow account are missing the prior numbers for their analysis. They need to have my prior Property Tax and Home Insurance numbers in order to be accurate. Without these numbers, it shows a significant shortage and my mortgage increases 64%, when nothing has changed with my mortgage. My insurance down $1,127, and my property taxes went up $60 for the year. If anything, my mortgage should be going down, not up.

Aaliyah was absolutely outstanding Aaliyah was absolutely outstanding. She was able to answer all my questions and assist me with each issue I had. She went above and beyond to help me with a difficult situation. I would be happy to have her answer every call I make to the company.

Luz was Wonderful Luz was Wonderful. Luz was charming, extremely upbeat personality, expedient, professional, precise, clear explanation on handling My questions, resolved My issues. I could tell Luz would resolve My request however long it was going to take. Excellent Representation For Supervisor And Company! Luz deserves higher reward, compliment possible.

Kay was a pleasure to speak to. Kay was a pleasure to speak to. She was friendly, very helpful, and was able to answer any questions that I had, and she had a tereffic phone presence. It not easy to convey excellent customer service and not sound fake or patronizing. Kay was extremely genuine.

Mario was so helpful!! Thank you Mario!! Initially I had a rough experience with Servbank (double charges, additional fees, etc) but Mario saved the day!! It’s great to see how quickly Servbank stepped in to help me with my situation. Although my initial experience was not the best, I can’t help but appreciate their efforts to make it right. Thank you Mario for listening and correcting the situation.