Excellent service!!!! Excellent service!!!! Thank you SERV bank for filling in our survey so quickly. We really appreciate your feedback, especially the points you’ve raised about.

It has been a very frustrating experience. It has been a very frustrating experience inheriting ServBank as a mortgage lender. The calculations on my Escrow account are missing the prior numbers for their analysis. They need to have my prior Property Tax and Home Insurance numbers in order to be accurate. Without these numbers, it shows a significant shortage and my mortgage increases 64%, when nothing has changed with my mortgage. My insurance down $1,127, and my property taxes went up $60 for the year. If anything, my mortgage should be going down, not up.

Martinez Kay, was wonderful, with all of her help and options. We were scared to have gotten behind out first time in quite a long time. And she worked with us very quickly and helped to resolve and better manage our payments options. Thank you Kay! I will never ever forget your voice and sincere care.. Maria and Joe Martinez

I spoke with Kay about my account I spoke with Kay about my account, she was extremely friendly, knowledgeable and down to earth!, she was able to handle all of my questions and concerns quickly, efficiently and professionally. Awesome work kay!

biweekly I wanted to set it up so we made biweekly payments, but in order to do that you had to make a whole extra payment. Why an extra payment is needed to set up bi weekly payments if I'm already up to date on my payments is ridiculous.