My gift did not arrive and person left…billed because delivery person couldn't find address? Funny Amazon gets it done My gift did not arrive and person left town without so I asked for refund I got refund but free shipping charged me for what they could not deliver and gift wasn't delivered so again why bother giving gifts if they cannot be delivered on time

Freeshipping= FREE $$$$ Freeshipping provides a lot of retailers that we can use to get REBATES. You must go through the Freeshipping shopper's window in order to get rebates, ESPECIALLY the 10% CASH BACK. It's well worth your time. Easy to claim rebates on line, just follow instructions. If you have questions, you can call and they are happy to HELP!

Customer Service Problems, Great Retailers They need to work on their customer service. The people are nice, but they do not have much authority to investigate an issue and the escalation team is extremely slow to respond. One they understand a problem they fix it, but the process is horrible. The subscription price keeps rising and is getting high meaning there will one day be less subscribers, including myself. Some of the links need to he updated or removed as some did not work. On a more positive note, they have a lot of the major retailers we all use which makes it a little easier to balance out the cost to be a member. It would be nice to one day have costco added and would also be a major benefit to have gasoline stations on there as well.

I love using this site for rebates but… I love using this site for rebates but am totally dissatisfied with the monthly fees. Since I started using your services there has been a $9 increase each month. It just seems like it's getting too expensive while the number of vendors seems to be decreasing. I will be looking into other apps that offer the same services, to see if their rates are lower.

Support service need improvement The pros is the ease of submitting claims. The cons is where claims were declined with careless processing. Example would be no sufficient back up document when they are clearly included in the email. The worst is when multiple emails discussion for the same issue email chains often handle with different Agents who didn't read the emails causing me had to repeat myself many times and at times needed higher management to resolve issues. I suggest better training and have Agents not to jump into conversations where other Agent is already involved...like email that's replying to a specific Agent name.