Old dog, new tricks… I am not too techy and so when I signed up I did not understand that I had to order thru the site to receive $ back. Once I called in I had this lovely agent named Kathryn ( not sure of spelling) and her supervisor Barbie who really took their time with me and helped me maneuver thru the site. Still think humans are so much better than machines and AI.(artificial intelligence). See I am learning

Loyal member for over 5 years! I have been using for FreeShipping.com for over 5 years and will continue to do so for years to come. This is my go-to cashback website. Yes, there's a monthly fee. BUT the benefits significantly outweigh the costs. I would recommend membership to anyone who frequently shops online and is willing to put in a few extra minutes to get their rebates :)

Scam DO NOT agree to ANY rebate from this company. As soon as they have your credit card information, you will begin to see charges on your account for a service you didn't sign up for.

FreeShipping is good FreeShipping is great, helps me get some cashback with a large number of retailers. However the fee is quite expensive, sometimes the cashback is about or lower than the monthly fee. Also, there were sometimes the shipping rebates were declined because of the lack of evidence (!?), even though I had submitted all email and receipts. In overall, it is good if you shop a lot.

Support service need improvement The pros is the ease of submitting claims. The cons is where claims were declined with careless processing. Example would be no sufficient back up document when they are clearly included in the email. The worst is when multiple emails discussion for the same issue email chains often handle with different Agents who didn't read the emails causing me had to repeat myself many times and at times needed higher management to resolve issues. I suggest better training and have Agents not to jump into conversations where other Agent is already involved...like email that's replying to a specific Agent name.