Support service need improvement The pros is the ease of submitting claims. The cons is where claims were declined with careless processing. Example would be no sufficient back up document when they are clearly included in the email. The worst is when multiple emails discussion for the same issue email chains often handle with different Agents who didn't read the emails causing me had to repeat myself many times and at times needed higher management to resolve issues. I suggest better training and have Agents not to jump into conversations where other Agent is already involved...like email that's replying to a specific Agent name.

I don't know what happened I don't know what happened, but the service has regressed and is now terrible. I've been cheated out of lots of money over the past months and will be cancelling my long standing subscription. There are several dates of problems, so the date below is not accurate

Old dog, new tricks… I am not too techy and so when I signed up I did not understand that I had to order thru the site to receive $ back. Once I called in I had this lovely agent named Kathryn ( not sure of spelling) and her supervisor Barbie who really took their time with me and helped me maneuver thru the site. Still think humans are so much better than machines and AI.(artificial intelligence). See I am learning

I did not know I was signing up for… I did not know I was signing up for this service, I had a one time delivery and it sent me to this site and my credit card was charged, so now I'm out money on the whole deal. Do not want this !!

My gift did not arrive and person left…billed because delivery person couldn't find address? Funny Amazon gets it done My gift did not arrive and person left town without so I asked for refund I got refund but free shipping charged me for what they could not deliver and gift wasn't delivered so again why bother giving gifts if they cannot be delivered on time