Complete overhaul of the trading platform is needed IBKR needs to revise its ancient program, which is far behind current expectations of a customer with current technology. Its program requires a complete overhaul, not just adding some superfluous features. The customer expects to check basic things. For example if a customer makes a mistake of placing a debit order, which should have been a credit order (such a gross and obvious mistake), the system doesn't pick such a simple thing as the customer missed putting minus sign while correcting the displayed info and the order goes through at worst price for a customer. There are more instances of such nature and their review people just attempt to close it instead of focussing on fixing the real problems. Check my tickets on the system.

Easy to use Easy to use, great helpdesk with fast response - it would be good to have a Hungarian platform as well on the app!

Unreasonable Restrictions on withdrawals I had increased my deposit substantially for some time as I was keen on trading more frequently. However, apart from options trading more frequently for about a year or so, I chanced upon a crypto course. As I needed to fund the crypto account, I withdrew 30% of MY OWN MONEY. I received a “Restriction Warning” for withdrawing USD and accused of primarily converting deposited funds to another currency (USD) and then withdraw those funds. CRAZY!!

Recently signed up from NZ. Recently signed up from NZ. Deposits arrive very quickly, sometimes an hour, sometimes 2-3 hours. Very quick compared to local options we have in NZ. Only contact support once so far, I wasn't getting SMSs, support replied within 12h and fixed the issue. Fees are low and the web interface is easy enough to use once you get used to it. (wouldn't recommend the downloadable app for Mac though, it uses Java, which is kinda painful)

For many years For many years, IBKR's app was a bit behind the times, while their desktop platform was powerful and pretty reliable in spite of looking like something that hadn't been updated since the glory days of DOS. Fast forward to 2024 and whoever is running their mobile app development knows what they're doing. This is a good thing, and I'm glad to be done with TD Ameritrade, whose only interest is in promoting its frustratingly bad Think Or Swim platform, which is quite silly. But IBKR's company's customer service still sucks if something goes wrong. I've been trying to get some account transfer stuff figured out and they are absolutely useless. 100% of the responsibility is on the customer, even when their web portal does a lousy job of explaining what's going on. The phone menu is hard to navigate and they always send you to the wrong place, and then the customer service representatives always sound so tired and weary and sad.