Wonderful Customer Service! Coming from a larger bank the customer service is outstanding! At my old bank, I was treated quite poorly and had bad interactions with customer service. They would not listen to me, made me jump through endless hoops, and never respected my time. As a small business owner this was super frustrating. Grasshopper has been the complete opposite. They listen to me, are prompt in their delivery and emails and have been nothing but a pleasure to work with.

Easy Setup, but Issues The setup for my business account was quite simple and the customer support response time is excellent. However, the website leaves a bit to be desired. I am fairly computer literate, but it is just not intuitive especially when trying to open a subaccount. I actually gave up trying and will just use my single account while I decide whether or not to stay with Grasshopper. Also, the time it takes for funds to show up in the account is unreasonable in this day and age. I understand Grasshopper is trying to protect itself, but 5 days for a mobile deposit is ridiculous.

Carey Henry rocks! Grasshopper is a wonderful bank to work with for SBA Loans. I cannot recommend enough. I would especially like to bring attention to Carey Henry, Senior SBA Loan Closer. She has been nothing short of remarkable. Has truly gone above and beyond and a shining example of caring for the customer (us). Our seller has been somewhat frustrating during this process, and the deal has changed, dealing with the lease, but Carey has been instrumental to ensure this process was done in an efficient and timely manner. She even went above and beyond to ensure our seller was communicated with through the process. Cannot recommend Grasshopper and Carey enough!

They closed our bank account for No… They closed our bank account for No reason and keep our money for about a month until we got the FDIC involved. Shady bank over $100,000 would have been stolen from them

Shady Bank My business account was suddenly closed without warning with vague details as to the nature of the cause. No instructions or timeline were given for the return of my funds. They're acting very much like a fraudulent scam entity from another country. According to other reviews, the BBB, etc., this is a common problem. I would not recommend banking with them.