I linked my personal platinum savings… I linked my personal platinum savings to my business account, when I first opened the account.3 months later, I linked to the same business account for a Zelle. They start saying my account is under review because it’s linked to business bank account. I would have to wait until 3 claims pending in another bank closes, before they release my funds… outrageous. They don’t call you to let you know what’s going on with your account. You find out, when you attempt to login . So you call them, it takes Them up to 10 days to let you speak to fraud department.. a nightmare bank

Too long for funds to be available I recently opened a high yield savings account with CIT bank. While I love that they are paying a higher percentage, I HATE that it takes SOOOOO long for my money to be available after an electronic transfer; over 1 week. I could totally see taking over 1 week to be available if I did a mobile check deposit, but it takes way too long for an electronic transfer.

One of the most horrible and… One of the most horrible and incompetent customer service teams I’ve ever experienced.

Be prepared for an ordeal trying to set… Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time. On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up. Just an FYI that they are super SLOW!

It would be a better bank if they gave some updates This is your average online bank. There are many pros like high interests and very nice customer support. The only problem would be the lack of updates about my account when they are reviewing your account. Overall it's very good bank as long as you don't run into any account problems.