Be prepared for an ordeal trying to set… Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time. On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up. Just an FYI that they are super SLOW!

I linked my personal platinum savings… I linked my personal platinum savings to my business account, when I first opened the account.3 months later, I linked to the same business account for a Zelle. They start saying my account is under review because it’s linked to business bank account. I would have to wait until 3 claims pending in another bank closes, before they release my funds… outrageous. They don’t call you to let you know what’s going on with your account. You find out, when you attempt to login . So you call them, it takes Them up to 10 days to let you speak to fraud department.. a nightmare bank

One of the most horrible and… One of the most horrible and incompetent customer service teams I’ve ever experienced.

Beyond words Beyond words. This is a predatory lender if you are a startup. Do your homework. There are much better choices

good rates, frustrating games it's true, they have the best rates- But their game is to not raise rates on existing accounts. So you have to pay attention and occasionally close and open a new account. Another game they play is delaying transfers. Using your money for a week or two before they give you access to it. My latest ACH transfer cleared my donor account- CIT is now promising it will be "available" in 11 days- Pretty sketchy. Give yourself two weeks transferring money in or out. Online access can be pretty frustrating convoluted security steps. I spend a lot of time on hold trying to get access, at least a couple times a year.