Did not receive a renewal notice for a… Did not receive a renewal notice for a cd which is required by law either by mail or email. They then renewed the cd which was paying 5% with one paying 0.3%. When I received a notice to this event which occurred on 2/3 which contains the date of 2/13 on their letter, and received by me on 2/28, they now want a penalty to redeem the cd. They are thieves.

Same problem as others in opening account Same problem as many have stated. They advertise high rates, but then deny application and will not state why ("could be poor credit score, poor banking history, etc" none of which are true). Came here to leave feedback and noticed the terrible views from actual customers. Feel as if I dodged a bullet!

Great interest rates but after I made… Great interest rates but after I made one withdrawal I have never been able to access my account. Have made numerous CORRECT login attempts but no luck. Customer service has tried but no luck. Plan to cancel after I receive tax info.

One of the most horrible and… One of the most horrible and incompetent customer service teams I’ve ever experienced.

Good luck wiring YOUR $ if you need to Good luck wiring your $ if you need to. You know your hard earned $$$ to buy a house or WHATEVER! Its my $$$ and I cant access it when I need it. I've Been trying to wire $ for 4 days! Not only does it not work, they're only answer is sorry, we know its an issue but we can send you a check... and they can't even tell me when the issue will be fixed. I am cancelling my account as soon as my CD matures.