good rates, frustrating games it's true, they have the best rates- But their game is to not raise rates on existing accounts. So you have to pay attention and occasionally close and open a new account. Another game they play is delaying transfers. Using your money for a week or two before they give you access to it. My latest ACH transfer cleared my donor account- CIT is now promising it will be "available" in 11 days- Pretty sketchy. Give yourself two weeks transferring money in or out. Online access can be pretty frustrating convoluted security steps. I spend a lot of time on hold trying to get access, at least a couple times a year.

Not a bad experience Not a bad experience, but not great either. The website can be very confusing, especially to pay an invoice or set up autopay of regular monthly payments due. You have to set up another login to a linked website called "payconnexion" in order to pay items. You can't get to payconnexion directly, you can only get there by logging in to CIT and then clicking the link within that site in the payment area. Really weird, clunky, and old-school in my opinion. And, then, payconnexion is not very clear sometimes on how it is processing a payment. I've overpaid a couple of times because it reads one way but acts another. Hopefully with CIT turning into First Citizens Bank things will improve for the website and payments.

Did not receive a renewal notice for a… Did not receive a renewal notice for a cd which is required by law either by mail or email. They then renewed the cd which was paying 5% with one paying 0.3%. When I received a notice to this event which occurred on 2/3 which contains the date of 2/13 on their letter, and received by me on 2/28, they now want a penalty to redeem the cd. They are thieves.

Same problem as others in opening account Same problem as many have stated. They advertise high rates, but then deny application and will not state why ("could be poor credit score, poor banking history, etc" none of which are true). Came here to leave feedback and noticed the terrible views from actual customers. Feel as if I dodged a bullet!

Great interest rates but after I made… Great interest rates but after I made one withdrawal I have never been able to access my account. Have made numerous CORRECT login attempts but no luck. Customer service has tried but no luck. Plan to cancel after I receive tax info.