Trying to open savings account (bank… Trying to open savings account (bank receives funds with no other services needed) and after giving them all personal info with credit score over 830 they denied my request and refused to erase pertinent info in my application for possible breach as a safety measure. Be very careful with this Bank

No problems with my CIT Platinum Savings Account I've had a CIT Platinum savings account open since September 2023 and I am very satisfied up to this date. I have transferred $ into the CIT savings account from various sources and have also transferred $ out of CIT to my IRA. Each transfer process was handled with ease and without any problems.

Be prepared for an ordeal trying to set… Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time. On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up. Just an FYI that they are super SLOW!

Slow Transactions CIT is a decent bank. I think the thing that makes it so frustrating is just the slow pace at which it transfers money from one account to another, especially from outside banks. It takes roughly 2 WEEKS to transfer in a chunk of money from another external, already verified bank account. Unbelievably ridiculously slow. SoFI takes 2 to 3 days! Kind of outweighs the higher interest rate CIT pays… they put a weeklong hold on the money, even after it’s been verified and removed from my other bank account.

Absolute horrible experience Absolute horrible experience. When I first applied to open a savings account, I was in the process of changing my name to my married name. I had my new social security card, new ID, but I didn’t know that once you link a bank account to transfer money, that bank account needed to be changed to the new name. My bank had to mail me a document to change my name and I had just mailed it back prior to trying to open the CIT account, so my bank was not done processing the change yet. CIT sent me an email saying the approval was on hold because they were concerned about identity theft and a representative would reach out to confirm identity. Four hours later I received another email just denying me. Talked to a representative on the phone who said once my other bank had my name change processed, to reapply and it would be no big deal. I have since reapplied 5 times over the past three weeks and am being immediately rejected each time. When I call the useless customer service line, they say it’s being denied for identity issues and there’s nothing and nobody I can talk to in order to fix this. I have a legal name change, everything is complete, ID social security bank everything. Yet they can’t help me. It’s absolutely absurd. I have never been denied a bank account/ credit card in my life. I have a significant amount of money I would depositing and a credit score of 840. I am happy they are concerned about identity theft and that’s an important thing to be concerned about. But there absolutely needs to be a way to overcome that concern for those of us that are indeed the actual person trying to open an account.