failed to order new escrow analysis after new homeowners insurance obtained what went wrong was freedom mortgage allowed me to pay an addition 197$ this month because they failed to order a new escrow analysis after i obtained a new home insurance in March 21,2024 reducing my yr payment to $1300 from $2800, and the old homeowners insurance went up to over 3000$ for the next yr. It was freedom mortgage fault. or did they allow this to happen causing their customer to pay more and hoping they wouldn't catch it?? I see where they have been accused of defrauding customers in the past, am just putting this out there and am wondering what they are going to say about the extra $197 they took out of my account this month.

Patients ,understanding, willingness to explain the process and so professional The way everything was carefully explained and appeared to go beyond to answer my concerns and in the climate of it doesn't always happen. I sense a level of trust. I go back with u yall if I'm not mistaken 2019 during the pandemic.

Thank you for asking Thank you for asking. I do in fact, have feedback I'd like to share. The entire refinance process began with a telephone conversation with Mr. Jeddiah Miles. His professionalism and patience, in explaining how the process works, coupled with his energetic persona, all combined to become a precursor to what I experienced. It is apparent to me there is a level of teamwork in Freedom Mortgage that crosses through multiple departments. Every single person that communicated with me, whether via email or telephonically was a consummate professional and had the intention of making this process both painless and successful. This was by far the best home finance process I've experienced. I truly appreciate everyone that participated on my behalf. Thank you again j.brown

Best mortgage company in the world they… Best mortgage company in the world they treat customers like family and look out for us and let us know if lower interest rates are available!

Great Job Freedom Mortgage I highly recommend Freedom Mortgage because of the quality services and professional staff including Mr James Fitzgerald and Mr Tu Tran. Mr. James and Mr Tu answered my phone calls quickly and provided answers promptly. The refinance process was very quick and smooth. They offered me great help and advice via follow up emails and phone calls. Great job everyone. A big thank you 👏 👍 🙌 ❤️